Leanpath

Customer Success Manager

• Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change, with the goal of reducing food waste and improving the customer’s bottom line
• Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses
• Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand
• Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms
• Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions
• Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites
• Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues
• Ability to travel internationally. Travel anticipated at approximately 20%

Customer Success Manager – B-Corp, Tech for Good

Business Development Rep

• Achieve high performance to monthly/quarterly sales targets
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Qualify enterprise prospects using the BANT approach to generate deal pipeline for sales directors
• Manage personal lead pipeline from initial outreach to closed won
• Research accounts, identify key players and generate interest
• Maintain and expand our database of prospects
• Understand customer needs and requirements
• Own SalesForce maintenance, including: record keeping, proposal creation, and prospect follow-ups
• Other duties as assigned

Business Development Representative – Tech for Good

• Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change
• Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses
• Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand
• Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms
• Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions
• Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites
• Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues

Sales

• Develop and implement a strategy to drive revenue growth in the Europe, Middle East, and Africa (EMEA) and the Asia-Pacific (APAC) enterprise market segments
• Partner with a dedicated Sales Development Representative (SDR) to identify and prioritize target industries and key accounts, coordinating high-impact outbound strategies to maximize market penetration
• Continuously monitor market trends and competitive landscape to stay ahead of industry developments and identify new opportunities
• Lead the end-to-end sales process, from prospecting to contract negotiation and closure, with a focus on building long-term, mutually beneficial partnerships
• Understand potential clients' needs and pain points, positioning our solutions as tailored and value-driven offerings
• Present product demonstrations and conduct compelling sales proposals to showcase the benefits of our food waste prevention technology
• Cultivate and maintain strong relationships with foodservice, operational, culinary and sustainability executives and key stakeholders, becoming a trusted advisor on food waste prevention strategies
• Collaborate with internal teams, including product development and marketing, to ensure seamless client onboarding and successful implementation of our solutions
• Manage existing customer revenue growth
• Own company revenue performance for EMEA/APAC sales
• Provide regular sales forecasts, progress reports, and performance metrics to the executive team
• Represent the company at industry events, trade shows, and webinars, leveraging speaking opportunities to raise brand awareness and showcase our expertise in food waste prevention.

Customer Success Manager – B-Corp, Tech for Good

Business Development Representative – Tech for Good

Customer Success Manager – B-Corp, Tech for Good

Enterprise Sales Director – EMEA, APAC, Foodservice, Food Tech