Leanpath

Customer Success Manager

• Help chef-leaders and management analyze food waste data, identify root-causes of food waste, and foster behavior change
• Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses
• Use data to help communicate analytical findings in a way that corporate executives and business managers can easily understand
• Train customers in the use of Leanpath products and services and in the implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms
• Oversee the customer journey for a group of clients, monitoring their progress and responding to program issues and questions
• Use internal systems to highlight and address performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites
• Coordinate with our Technical Support team to provide front-line support and diagnosis on software or hardware issues

Customer Success Manager – B-Corp, Tech for Good

Sales

• Develop and implement a strategy to drive revenue growth in the Europe, Middle East, and Africa (EMEA) and the Asia-Pacific (APAC) enterprise market segments
• Partner with a dedicated Sales Development Representative (SDR) to identify and prioritize target industries and key accounts, coordinating high-impact outbound strategies to maximize market penetration
• Continuously monitor market trends and competitive landscape to stay ahead of industry developments and identify new opportunities
• Lead the end-to-end sales process, from prospecting to contract negotiation and closure, with a focus on building long-term, mutually beneficial partnerships
• Understand potential clients' needs and pain points, positioning our solutions as tailored and value-driven offerings
• Present product demonstrations and conduct compelling sales proposals to showcase the benefits of our food waste prevention technology
• Cultivate and maintain strong relationships with foodservice, operational, culinary and sustainability executives and key stakeholders, becoming a trusted advisor on food waste prevention strategies
• Collaborate with internal teams, including product development and marketing, to ensure seamless client onboarding and successful implementation of our solutions
• Manage existing customer revenue growth
• Own company revenue performance for EMEA/APAC sales
• Provide regular sales forecasts, progress reports, and performance metrics to the executive team
• Represent the company at industry events, trade shows, and webinars, leveraging speaking opportunities to raise brand awareness and showcase our expertise in food waste prevention.

Enterprise Sales Director – EMEA, APAC, Foodservice, Food Tech

Revenue Operations

• Execute the end-to-end processing of new sales, renewals, transfers, and contract amendments within Salesforce CPQ.
• Ensure all orders are accurately staged for the Salesforce Billing module to guarantee error-free invoicing for our Finance team.
• Actively monitor and update contract records to ensure start/end dates, quantities, and pricing are 100% accurate.
• Serve as the "go-to" partner for Account Managers and Directors, helping them generate accurate quotes and navigate the CPQ process.
• Provide timely support when the CS team encounters system errors or complex quoting scenarios, escalating technical bugs to the senior BizOps team when necessary.
• Help the CS team follow established workflows so that our customer data remains clean and reportable.
• Help draft and update internal "How-To" guides and SOPs (Standard Operating Procedures) for CPQ and order workflows.
• Conduct demos and trainings internally.
• Review incoming orders to ensure they meet our internal data standards before they are finalized.
• Identify recurring "pain points" in the renewal or amendment process and suggest simple improvements to the BizOps lead.

Customer Success Manager – B-Corp, Tech for Good

Enterprise Sales Director – EMEA, APAC, Foodservice, Food Tech

Revenue Operations Specialist – B-Corp, Tech for Good