Senior Solutions Architect, Cloud Infrastructure and DevOps
NVIDIA
AnsibleChefCloudDNSJenkinsKubernetesLinuxPuppetPythonTCP/IP
Junior IT Helpdesk Technician
Lean Tech
full-time
Posted on:
Origin: • 🇨🇴 Colombia
Visit company websiteJob Level
Junior
Tech Stack
DNSPython
About the role
- Provide Level 1.5 to Level 2 technical support for end-users (internal staff)
- Troubleshoot Office 365 (email, Teams, SharePoint)
- Support Zendesk ticketing platform: ticket logging, status updates, resolution steps
- Troubleshoot printers and print connectivity (IP-based access, drivers, queues)
- Troubleshoot Internet and VPN connectivity (wired, wireless, and failovers)
- Diagnose desktop/laptop hardware issues and perform basic component replacements
- Support Active Directory (password resets, group changes, account lockouts)
- Set up new devices (imaging, provisioning, software install)
- Collaborate with IT Implementation team during onboarding/setup
- Use remote support tools to assist users (AnyDesk, TeamViewer, RDP)
- Monitor recurring issues and propose improvements or documentation
- Deliver excellent customer service in all interactions
Requirements
- 1–2 years in a Helpdesk or IT Support role (Tier 1 or mid-Tier 2)
- Strong troubleshooting skills with Windows OS (installation, profile setup, patching)
- Networking fundamentals (IP, DNS, DHCP, subnetting)
- Printers and peripherals troubleshooting
- Familiarity with Office 365 and Active Directory
- Experience using a ticketing system (ideally Zendesk)
- Remote support experience using tools like TeamViewer or RDP
- Strong English communication, both written and verbal
- Customer service mindset, empathetic, responsive, reliable
- Autonomous, able to take ownership of problems and follow through independently
- Secondary skills: Basic scripting (PowerShell, Python); Experience with 3CX phone systems; Understanding of SSO and MFA tools; Knowledge of SharePoint file permissions; Exposure to tools like Samsara, Idelic, Fusion, or McLeod TMS
