LeadVenture™

Customer Support

• Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support.
• Sign into the phone queue and take calls, emails and chat sessions as assigned and respond to customer requests in a timely and accurate manner.
• Manage (triage) incoming requests from both internal and external parties.
• Effectively troubleshoot requests that are unclear or lacking details.
• Facilitate workflow for complex tasks requiring graphical updates and/or advanced development work.
• Initiate, update, track and close tickets through work order system within standard timelines.
• Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures.
• Recognize, document and alert the supervisor of trends in customer calls and issues.
• Recommend process improvements.
• Perform additional responsibilities as assigned.

Technical Website Support Specialist

Account Manager

• Position at InteractRV Account Manager focuses on client retention and marketing solutions for RV dealers
• Acts as the primary point of contact between IRV and clients, delivering consultative marketing assessments and solutions via phone, email, and web meetings
• Oversees campaign effectiveness, coordinates with internal teams to ensure deliverables on deadline and revenue targets
• Requires minimum 3 years of experience in digital advertising, consultative/account management and/or client retention (required)
• RV marketing/retail experience advantageous
• Remote, work-from-home role with no travel required
• Onboarding includes becoming SME on company products within 90 days; remote collaboration with cross-functional teams
• Job includes opportunities to support new projects and services as the company grows

Implementation Specialist

• Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date
• Serve as a liaison between the Implementation Specialist team and other teams within the Website Development department
• Explain and educate the customer on website standards and best practices
• Manage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their website
• Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team
• Coordinate with the development team to deliver a quality product to the customer
• Perform small updates to customer websites. Send larger updates to our Builders and Graphic Designers for completion.
• Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS record.