Client Success Manager
Springbig
Job Level
Mid-LevelSenior
About the role
- Position at InteractRV Account Manager focuses on client retention and marketing solutions for RV dealers
- Acts as the primary point of contact between IRV and clients, delivering consultative marketing assessments and solutions via phone, email, and web meetings
- Oversees campaign effectiveness, coordinates with internal teams to ensure deliverables on deadline and revenue targets
- Requires minimum 3 years of experience in digital advertising, consultative/account management and/or client retention (required)
- RV marketing/retail experience advantageous
- Remote, work-from-home role with no travel required
- Onboarding includes becoming SME on company products within 90 days; remote collaboration with cross-functional teams
- Job includes opportunities to support new projects and services as the company grows
Requirements
- Minimum 3 years' professional experience specifically in a consultative, account management, and/or client retention and/or client-facing role (required)
- Bachelor Degree in related field, preferred
- Demonstrated knowledge and a strong understanding of the Digital Advertising world
- Experience in Marketing, Agency and/or Media Sales, preferred
- Demonstrated public speaking and presentation abilities, required
- Superior relationship-building skills
- Proficiency in Microsoft Office products, required
- Excellent verbal and written communication skills
- A self-starter mind-set, and work well under pressure while meeting deadlines
- The ability to work remotely on camera via web calls and develop rapport with the clients
- A history of being detail oriented, punctual and professional
- RV marketing and/or RV retail experience will have a true advantage here
- This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington
