Leadership Connect

Account Executive

• Coach and develop Account Directors/Account Managers through regular 1:1s, pipeline reviews, and skill-building focused on discovery, workflow understanding, and solution-mapping.
• Set clear performance goals for direct reports and hold the team accountable through structured tracking and feedback, with a direct, results-oriented approach to performance management.
• Identify skill or performance gaps early and provide targeted support — coaching plans, shadowing, deal support — before issues affect client outcomes.
• Advise on team accounts as needed, including reviewing account strategy and resolving complex or escalated client issues direct reports can't handle independently.
• Partner with senior leadership to execute cancellation-prevention techniques and price-reset strategies across the team, strengthening retention and growth outcomes.
• Design and implement workflow processes and systems that improve team efficiency and consistency.
• Partner with the SVP, Head of Growth on team goals, headcount planning, and reporting on account management performance.
• Contribute to hiring, onboarding, and ramp planning for new Account Directors/Account Managers

Senior Director – Account Management

Product Marketing

• Own the go-to-market roadmap, strategy, and execution for product launches
• Develop value propositions and messaging frameworks, and drive company-wide adoption and consistency
• Gather market insights through research and customer interviews to capture purchasing drivers, sentiment, and reactions to messaging
• Partner with Product Managers to sharpen our offerings based on the competitive landscape and customer feedback
• Create sales and marketing collateral, plus internal and external communications, that drive adoption and conversion
• Build training materials and lead sales enablement for key launches
• Produce data-driven market stories, case studies, and product guides, and support webinars that advance business objectives

Leadership Connect

Senior Director – Account Management

Product Marketing Manager

Product Marketing Manager