Leadership Connect

Account Manager

• Manage an assigned book of business, serving as the primary point of contact for client relationships across end users and executive decision-makers
• Conduct executive-level conversations to present business-relevant solutions, articulate product value, and address competitive considerations
• Build and execute strategic account plans in collaboration with client success team members
• Research client industries and business priorities to develop a working understanding of their challenges and identify where Leadership Connect can add value
• Lead discovery conversations to understand how clients work day-to-day, uncover friction points in their workflows, and identify gaps where Leadership Connect can meaningfully improve speed, accuracy, or outcomes
• Connect client challenges directly to product solutions, articulating how specific features and capabilities address the problems surfaced during discovery
• Lead renewal and retention efforts by clearly communicating the value delivered and embedding Leadership Connect solutions into client workflows
• Identify and pursue expansion opportunities within existing accounts through consultative discovery and solution alignment

Account Manager, Mid-Market Sales