Senior Director – Account Management

Leadership Connect

Senior Director managing and coaching Account Directors at Leadership Connect. Focusing on retention, growth, and client relationships for an information service company.

Posted 7/22/2026full-timeWashington, DC • District of Columbia, Washington • 🇺🇸 United StatesSenior💰 $130,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, coaching, and performance management, with a strong focus on retention and growth outcomes. Proficient in designing workflow processes and systems that enhance team efficiency while leveraging CRM tools for effective client relationship management.

Highest-signal resume keywords

Account Management SuccessTeam Coaching and DevelopmentSalesforce ProficiencyWorkflow Process ImprovementCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementPerformance ManagementCoachingWorkflow DesignAnalytical Acumen

Soft Skills

Direct CommunicationAccountabilityFeedback Skills

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

Recurring-Revenue Business ModelsClient Relationship ManagementPerformance GoalsRetention Strategies

About the role

Key responsibilities & impact

Coach and develop Account Directors/Account Managers through regular 1:1s, pipeline reviews, and skill-building focused on discovery, workflow understanding, and solution-mapping.
Set clear performance goals for direct reports and hold the team accountable through structured tracking and feedback, with a direct, results-oriented approach to performance management.
Identify skill or performance gaps early and provide targeted support — coaching plans, shadowing, deal support — before issues affect client outcomes.
Advise on team accounts as needed, including reviewing account strategy and resolving complex or escalated client issues direct reports can't handle independently.
Partner with senior leadership to execute cancellation-prevention techniques and price-reset strategies across the team, strengthening retention and growth outcomes.
Design and implement workflow processes and systems that improve team efficiency and consistency.
Partner with the SVP, Head of Growth on team goals, headcount planning, and reporting on account management performance.
Contribute to hiring, onboarding, and ramp planning for new Account Directors/Account Managers

Requirements

What you’ll need

Proven track record of individual account management success (retention, growth, or client relationship outcomes).
Proven track record of managing an account management or client-facing team, including coaching direct reports to hit performance goals.
Deep proficiency in Salesforce or comparable CRM platforms.
Experience working within recurring-revenue business models.
Strong process orientation, often demonstrated through financial or analytical acumen.
Demonstrated experience building or improving workflow processes and systems.
Direct communication style with a strong bias toward accountability and follow-through.
Strong coaching and feedback skills — able to balance accountability with support.
Comfortable working cross-functionally with sales leadership on strategy and reporting.
Based in the DC area.

Benefits

Comp & perks

Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs