Support Engineer

• Assist with new device installation and provide general support assistance with client-side desktop technology
• Utilize tools and equipment required to image, update, and support end-user desktop hardware
• Install desktop hardware and software on to the corporate network and directory infrastructure as defined by corporate policies and procedures
• Perform routine maintenance and installation of hardware and software to end-user desktop devices in a timely manner
• Monitor, administer, document, and escalate assigned service tickets ensuring defined SLAs are maintained
• Ensure timely and accurate information supporting moves, adds, changes of deployed hardware is updated in the asset management inventory system
• Assist with deployment of new end-user desktop hardware
• Participate in an on-call rotation as required and travel between facilities
• Maintain professional communication at all times
• Perform other required duties as assigned

Associate Field Support Technician

Deskside Support Engineer

Support Analyst

IT Support Technician I

Technical Support Engineer

Lab Support Technician I