Senior Wires Support Engineer
Wells Fargo
PerlPython
Associate Field Support Technician
LCMC Health
full-time
Posted on:
Location Type: Office
Location: Louisiana • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Assist with new device installation and provide general support assistance with client-side desktop technology
- Utilize tools and equipment required to image, update, and support end-user desktop hardware
- Install desktop hardware and software on to the corporate network and directory infrastructure as defined by corporate policies and procedures
- Perform routine maintenance and installation of hardware and software to end-user desktop devices in a timely manner
- Monitor, administer, document, and escalate assigned service tickets ensuring defined SLAs are maintained
- Ensure timely and accurate information supporting moves, adds, changes of deployed hardware is updated in the asset management inventory system
- Assist with deployment of new end-user desktop hardware
- Participate in an on-call rotation as required and travel between facilities
- Maintain professional communication at all times
- Perform other required duties as assigned
Requirements
- High School Diploma/GED or equivalent OR 2 years of work experience
- Continuing education in a related field of study (preferred)
- General desktop support technician certification (e.g. A+ certification)
- Exhibit a high degree of customer service, cooperation, teamwork, initiative and exceptional judgement
- Demonstrated ability to achieve time-based objectives, balance multiple priorities, communicate effectively while remaining organized
- Excellent communication skills (both verbal and written)
- Demonstrated logical problem-solving capability
- Ability to participate in an on-call rotation and travel between facilities
Benefits
- Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do
- One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop installationhardware supportsoftware installationroutine maintenanceservice ticket managementasset managementimagingupdatingend-user supportnetwork infrastructure
Soft skills
customer serviceteamworkinitiativejudgementtime managementorganizational skillscommunicationproblem-solvingcooperationadaptability
Certifications
High School DiplomaGEDA+ certification
