Agilent Technologies

Support Engineer

Agilent Technologies

full-time

Posted on:

Location Type: Office

Location: Manesar • 🇮🇳 India

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Job Level

Junior

Tech Stack

SQL

About the role

  • Provides technical & application services & support to Agilent customers, including timely and cost-effective problem resolution
  • Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to sales
  • Perform required admin tasks to ensure flawless customer service for contract and trade customers
  • Provide remote post-sales hardware, software technical support and application support services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
  • Provide technical & application support for Agilent analytical instruments to customers in Biopharma/Proteomics/Pharma/Food etc. in Manesar location
  • Operate and work independently; consult on complex issues as needed
  • Deploy cost- and time-effective application methods on Agilent instruments
  • Troubleshoot method/technology transfer issues between instruments
  • Lead projects requiring coordination with other functions & customers
  • Deliver product seminars for customers, prospects, and employees
  • Train internal & external teams and provide technical support
  • Respond promptly to customer queries and resolve escalations
  • Coordinate internally with field sales team and managers to ensure customer satisfaction
  • Travel to customer locations as part of learning and development

Requirements

  • Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent
  • 18-24 months experience
  • Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, etc.
  • Preferably LCMS, LCQTOF for Biopharma
  • Preferably GCMS for Food & Pharma
  • Candidate should enjoy talking and communicating with customers with the help of remote tools and provide resolution to the raised queries
  • Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills
  • Good organizational & negotiation skills
  • Computer and IT Skills - Microsoft Outlook, Excel, PowerPoint, SQL, SAP-CRM etc.
  • Must be willing to travel to customer locations; Travel Required: 75% of the Time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical instrumentsLCLCMSQTOFGCGCMStroubleshootingproblem-solvingmethod transferapplication support
Soft skills
communicationorganizational skillsnegotiation skillscustomer serviceindependent workproject coordinationtrainingcustomer engagementproblem resolutionadministrative skills
Certifications
Master’s Degree in ChemistryMaster’s Degree in Analytical ChemistryMaster’s Degree in InstrumentationMaster’s Degree in PharmacyMaster’s Degree in BiotechnologyMaster’s Degree in Life Science