Senior Implementation Service Manager
LawVu
full-time
Posted on:
Location Type: Remote
Location: United Arab Emirates
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Job Level
About the role
- Ensure an effective and enjoyable onboarding experience for new clients
- Responsible for the initiation, progression and completion of all project planning aspects
- Work with key stakeholders for smooth client transition
- Plan the implementation with LawVu department leads and the client
- Utilise project planning tools, such as Gantt charts and Kanban boards to communicate project outcomes
- Assess, confirm, and track stakeholder responsibilities and project communications
- Liaise with LawVu teams to ensure smooth delivery of project goals
- Understand clients' objectives and requirements
- Set up new client accounts and configuration as required
- Feedback end-user experiences to product team and customer success
- Handoff implemented customers to Customer Success Management
Requirements
- 5 + years previous experience in a senior project or change management role
- Expert knowledge and understanding of the legal industry
- Strong time management and organisational skills, and the ability to multitask
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project planningGantt chartsKanban boardsclient account setupstakeholder management
Soft Skills
time managementorganizational skillsmultitaskinglistening skillsnegotiation skillspresentation skillsverbal communicationwritten communication