LawVu

Manager

• Ensure an effective and enjoyable onboarding experience for new clients
• Responsible for the initiation, progression and completion of all project planning aspects
• Plan the implementation, prioritizing, planning and tracking implementation milestones
• Use consultative, advisory and negotiation skills to focus on client project outcomes
• Identify and engage stakeholders, prepare and communicate a clear, timed implementation plan
• Utilize key project planning tools and materials to communicate the project plan and outcomes to stakeholders
• Assess, confirm, and track stakeholder responsibilities, managing all project communications
• Liaise with internal teams including sales, implementation, product and engineering
• Communicate with clients to understand their objectives, requirements, internal workflows
• Set up new client accounts and configuration as needed
• Feedback end-user experiences to the product team and customer success

Senior Implementation Service Manager

Engineer

• Describe the specific responsibilities and job functions of the role.

Ecosystem Engineer

Attorney

• Interpret client workflow requirements and translate them into clear, practical automated workflows.
• Create, manage, and refine automated legal document templates, building logic that simplifies and accelerates the drafting process.
• Discover, validate, and track client requirements, managing project communication and delivery throughout each engagement.
• Collaborate with internal teams, including product, engineering, and professional services, to ensure smooth and accurate configuration of client solutions.
• Engage directly with clients to understand their objectives, document structures, approval processes, and operational needs.
• Support the transition of completed implementations to ongoing support or customer success team.

Junior Legal Engineer

Customer Success Manager

• Initialising and onboarding new customers
• Communicate with clients to understand their objectives, requirements, internal workflows and ways of working.
• Identify and engage key stakeholders, preparing, managing and communicating a clear, timed success plan.
• Multi-thread your accounts, nurturing product champions and decision makers to successfully adopt and embed LawVu.
• Guiding and nurturing existing customers
• Identify and coach system champions to become experts; training their own teams.
• Run train-the-trainer style sessions, remotely and on-site when required.
• Proactively manage your own portfolio of accounts, prioritising check-ins, reviews and renewals based on their stage in adoption and health score.
• Prepare and educate customers on new features, releases and product concepts.
• Identify customers at risk of churn and develop strategies for retention and to grow adoption.
• Partner directly with the wider Customer Success team to implement and refine the Customer Success strategy, reducing clients’ Time to First Value (TTFV).

Senior Customer Success Manager

• Ensure an effective and enjoyable onboarding experience for new clients
• Responsible for the initiation, progression and completion of all project planning aspects
• Work with key stakeholders for smooth client transition
• Plan the implementation with LawVu department leads and the client
• Utilise project planning tools, such as Gantt charts and Kanban boards to communicate project outcomes
• Assess, confirm, and track stakeholder responsibilities and project communications
• Liaise with LawVu teams to ensure smooth delivery of project goals
• Understand clients' objectives and requirements
• Set up new client accounts and configuration as required
• Feedback end-user experiences to product team and customer success
• Handoff implemented customers to Customer Success Management

• Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan
• Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders
• Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points
• Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals
• Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working
• Identify, help and nurture client-side project advocates and blockers where necessary
• Set up new client accounts, including configuration as required
• Feedback end-user experiences to the product team and customer success
• Handoff implemented customers to Customer Success Management

General Counsel

• Lead SaaS and Commercial Contracting Draft, review and negotiate a wide range of B2B technology contracts, including SaaS subscription agreements, Master services agreements (MSAs), reseller and referral partner agreements, and Data processing agreements (DPAs) and security addenda.
• Act as the primary legal point of contact for customer deals and supplier negotiations.
• Ensure contracts reflect the company’s commercial objectives, risk appetite and product model.
• Evaluate risk within the business context Take end-to-end ownership of negotiations on enterprise-level customer contracts.
• Balance legal risk with commercial outcomes, proposing pragmatic options and trade-offs.
• Join customer calls and meetings to support Sales and Customer Success in landing key deals.
• Provide IP, IT and Data/Privacy Expertise Advise on intellectual property ownership and licensing, including software, content, know-how and trade secrets.
• Provide guidance on privacy and data protection requirements in a SaaS context, including cross-border data transfers and data processing arrangements.
• Draft Clear, Modern Templates and Policies Own and continuously improve customer-facing templates and online terms Draft in plain, modern language that is clear for both internal stakeholders and customers.
• Keep templates aligned with product roadmap, security posture, market practice and regulatory changes.
• Embed a Commercial and Product Mindset Develop a deep understanding of our SaaS product and emerging technologies provisioned by LawVu
• Operate Effectively in a Growth Environment Manage a high and varied workload, often under time pressure and with competing priorities.
• Work autonomously on day-to-day matters, while knowing when to seek input or escalate.
• Help refine and streamline ways of working so the legal team can support growth at scale.
• Collaborate as a Trusted Business Partner Build strong relationships with Sales, Customer Success, Product, Security, Finance and other stakeholders.
• Be seen as a problem-solver who helps the business get to “yes” safely, not a blocker.
• Provide concise, solution-oriented advice to non-lawyers, tailored to different audiences.
• Strengthen Legal Processes, Judgement and Governance Exercise sound legal judgement and take clear ownership of issues from start to finish.
• Improve and maintain contracting processes and legal operations Contribute to broader legal and compliance initiatives, such as policy development, internal training and risk management.

Senior Implementation Service Manager

Ecosystem Engineer

Junior Legal Engineer

Senior Customer Success Manager

Senior Implementation Service Manager

Senior Implementation Service Manager

Legal Counsel