LawVu

Manager

• Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan
• Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders
• Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points
• Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals
• Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working
• Identify, help and nurture client-side project advocates and blockers where necessary
• Set up new client accounts, including configuration as required
• Feedback end-user experiences to the product team and customer success
• Handoff implemented customers to Customer Success Management

Senior Implementation Services Manager

Solutions Engineer

• Serve as a technical SME for integrations during pre‑sales and post‑sales conversations
• Interpret client workflow requirements and translate them into practical integration and automation workflows
• Build low‑code automation templates using tools such as Workato and Power Automate
• Develop small proof‑of‑concept automations that demonstrate what is possible
• Maintain clear and accurate documentation for all integration and automation work
• Create customer‑facing documentation, help articles, and enablement materials
• Provide basic troubleshooting support for deployed customer automations
• Liaise with technical partners to coordinate integration requirements

Integration Solutions Consultant

• Ensure an effective and enjoyable onboarding experience for new clients
• Responsible for the initiation, progression and completion of all project planning aspects
• Plan the implementation, prioritizing, planning and tracking implementation milestones
• Use consultative, advisory and negotiation skills to focus on client project outcomes
• Identify and engage stakeholders, prepare and communicate a clear, timed implementation plan
• Utilize key project planning tools and materials to communicate the project plan and outcomes to stakeholders
• Assess, confirm, and track stakeholder responsibilities, managing all project communications
• Liaise with internal teams including sales, implementation, product and engineering
• Communicate with clients to understand their objectives, requirements, internal workflows
• Set up new client accounts and configuration as needed
• Feedback end-user experiences to the product team and customer success

Senior Implementation Service Manager

Engineer

• Describe the specific responsibilities and job functions of the role.

Ecosystem Engineer

Attorney

• Interpret client workflow requirements and translate them into clear, practical automated workflows.
• Create, manage, and refine automated legal document templates, building logic that simplifies and accelerates the drafting process.
• Discover, validate, and track client requirements, managing project communication and delivery throughout each engagement.
• Collaborate with internal teams, including product, engineering, and professional services, to ensure smooth and accurate configuration of client solutions.
• Engage directly with clients to understand their objectives, document structures, approval processes, and operational needs.
• Support the transition of completed implementations to ongoing support or customer success team.

Junior Legal Engineer

Customer Success Manager

• Initialising and onboarding new customers
• Communicate with clients to understand their objectives, requirements, internal workflows and ways of working.
• Identify and engage key stakeholders, preparing, managing and communicating a clear, timed success plan.
• Multi-thread your accounts, nurturing product champions and decision makers to successfully adopt and embed LawVu.
• Guiding and nurturing existing customers
• Identify and coach system champions to become experts; training their own teams.
• Run train-the-trainer style sessions, remotely and on-site when required.
• Proactively manage your own portfolio of accounts, prioritising check-ins, reviews and renewals based on their stage in adoption and health score.
• Prepare and educate customers on new features, releases and product concepts.
• Identify customers at risk of churn and develop strategies for retention and to grow adoption.
• Partner directly with the wider Customer Success team to implement and refine the Customer Success strategy, reducing clients’ Time to First Value (TTFV).

Senior Customer Success Manager

• Ensure an effective and enjoyable onboarding experience for new clients
• Responsible for the initiation, progression and completion of all project planning aspects
• Work with key stakeholders for smooth client transition
• Plan the implementation with LawVu department leads and the client
• Utilise project planning tools, such as Gantt charts and Kanban boards to communicate project outcomes
• Assess, confirm, and track stakeholder responsibilities and project communications
• Liaise with LawVu teams to ensure smooth delivery of project goals
• Understand clients' objectives and requirements
• Set up new client accounts and configuration as required
• Feedback end-user experiences to product team and customer success
• Handoff implemented customers to Customer Success Management