Business Operations Specialist – Marketing Ops
LawPay
full-time
Posted on:
Location Type: Remote
Location: Colombia
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About the role
- Own and execute operational programs and process improvements that increase productivity, consistency, and effectiveness across the business.
- Design, deliver, and continuously improve cross-functional initiatives from problem definition through implementation, measurement, and communication of business impact.
- Build, maintain, and evolve reporting and dashboards that support both frontline execution and leadership decision-making.
- Partner with Enablement and functional stakeholders to ensure tools, documentation, training, and communications support successful rollout and adoption of operational initiatives.
- Collaborate with Business Operations and Business Systems partners to manage and improve core systems and the surrounding technology ecosystem.
- Act as a trusted operational partner to stakeholders across multiple business units by aligning priorities, removing blockers, and driving initiatives forward.
- Identify opportunities to centralize, automate, or standardize workflows to reduce manual effort and improve end-to-end experiences.
- Enable adoption of tools and processes through clear documentation, user support, and feedback loops.
- Monitor operational health through dashboards and exception reporting, identifying risks, gaps, and opportunities for improvement.Contribute to the effectiveness of the Operations team by modeling strong execution, collaboration, and accountability.
Requirements
- 2+ years of experience in business operations, functional operations (e.g., Sales, Marketing, Partner, Delivery, or Customer Success Ops), or a related role.
- Hands-on experience with Marketo for email campaign execution, program setup, and list management.
- Experience working with core business systems (e.g., CRM, workflow, analytics, or automation platforms).
- Demonstrated ability to independently own operational workflows or initiatives end-to-end.
- Proven ability to partner cross-functionally and manage competing priorities.
- Clear, effective communicator with experience presenting, facilitating discussions, and using consultative questioning.
- Highly organized, detail-oriented, and comfortable managing multiple initiatives in parallel.
- Curious, proactive, and willing to challenge existing processes in service of better outcomes.
- Comfortable learning new domains and asking questions to accelerate understanding.
- Collaborative team player who supports peers and contributes positively to team culture.
- Demonstrated experience leveraging automation, AI, or tooling to improve workflows, enhance decision-making, or drive operational efficiency.
Benefits
- Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
- Staff Referral Bonus – Rewards for referring great candidates to the 8Team
- Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
- Flexible Time Off (FTO) – Up to 15 paid days off per year
- Parental Leave – Maternity and paternity leave in line with Colombian law
- Company Holidays – Paid time off for all official Colombian public holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business operationsfunctional operationsoperational workflowsemail campaign executionprogram setuplist managementautomationanalyticsworkflow managementcore business systems
Soft Skills
effective communicatorcollaborative team playerhighly organizeddetail-orientedability to manage competing prioritiescuriousproactivestrong executionaccountabilityfacilitating discussions