Lawhive

Senior Account Manager

Lawhive

full-time

Posted on:

Location Type: Hybrid

Location: Poole • United Kingdom

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Salary

💰 £35,000 - £40,000 per year

Job Level

Senior

About the role

  • Be the go-to person for our lawyers: Build deep, trusted relationships - especially during onboarding - and become their first port of call for help, advice, or ideas.
  • Drive engagement and growth: Regularly check in with lawyers to understand their goals, help them get the most out of Woodstock and realise their professional ambitions in terms of revenue generation and client following.
  • Champion the lawyer experience: Run training sessions, collect feedback, spot friction points, and collaborate with product and legal operations to make things better.
  • Create a sense of community: Bring lawyers together through events and discussions, helping them feel part of something bigger than themselves.
  • Support professional excellence: Monitor caseloads, support compliance, and work with our legal ops team to maintain a high bar for quality.
  • Spot opportunities for growth: Identify lawyers who are ready to scale and work with the marketing and business development teams to achieve growth.

Requirements

  • Experience in customer success or account management, ideally in a fast-paced, startup environment
  • Know how to build long-term relationships and are confident communicating with professionals who expect a high standard
  • Are empathetic, proactive, and solutions-focused, with a strong belief in putting the customer first
  • Thrive in environments where you can take ownership, improve processes, and make things happen
  • Are comfortable with ambiguity and motivated by the chance to help shape a growing company
  • Nice to have: You've worked in or with law firms, legaltech companies, or platforms that serve professional services.
  • Nice to have: You’ve studied or practiced law (LLB or former solicitor is a strong plus).
  • Nice to have: You’ve worked with or supported consultant solicitors, sole practitioners, or lawyers building their own books of business.
Benefits
  • 33 days’ annual leave (25 + bank holidays) plus your birthday off
  • Extended Christmas holiday
  • Pension contribution
  • Give back - support a good cause with a charity day each year
  • Regular socials/team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcommunicationempathyproactivitysolutions-focusedownershipprocess improvementadaptabilitycustomer-first mindsetcommunity building
Certifications
LLBsolicitor