Bilingual Representative, Contact Centre, Client Service Centre
Law Society of Ontario
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$47,745 - CA$56,695 per year
About the role
- Provide timely, accurate, quality client service to lawyers/paralegal licensees and the general public
- Act as a cross-trained client service resource for Licensee Inquiry, Reception, and Complaints Reception lines
- Provide information to licensees regarding a full range of practice and professional topics
- Initiate service requests on behalf of licensees and others
- Provide information regarding processes and procedures related to the Complaints function
- Act as a first point of contact and general information resource to a full range of callers contacting the Law Society
Requirements
- A college diploma (for example, Law Clerk), university degree, or equivalent
- 2 years client service experience in a high volume call centre environment
- Ability to write and speak clearly and effectively in French and English
- Demonstrated experience and solid understanding of superior client service
- Knowledge of the Law Society, including organizational structure, services, mandate, by‑laws, rules, and regulations
- Knowledge of other legal resources and agencies (Legal Aid, LawPro)
- Superior command of French grammar
Benefits
- Defined contribution pension plan
- Health and dental benefits plan
- Employee and Family Assistance Plan (EFAP)
- Professional learning and development opportunities
- Mental health and well-being is a priority
- Access to resources needed to support professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client servicecall centre experiencebilingual communicationlegal knowledge
Soft skills
clear communicationeffective writingsuperior client service
Certifications
college diplomauniversity degree