Principal Product Manager, Customer Support Tooling
The Walt Disney Company
Key Account Manager
Law Business Research
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Cultivate and deepen strategic relationships with key stakeholders across existing accounts, identifying growth opportunities
- Represent the company at industry events, conferences, and product demonstrations
- Collaborate with the Client Services team to optimize the client lifecycle and drive renewals
- Develop and execute strategic account plans aligned to client goals and product capabilities
- Lead creation and delivery of proposals and sales pitches focused on new product adoption and expansion
- Initiate and manage upselling and cross-selling initiatives to maximise revenue
- Act as a voice of the customer to the Product Development team, contributing insights to roadmap priorities
- Maintain accurate CRM records and ensure GDPR and internal process compliance
- Ensure timely contract execution and order processing compliant with legal and regulatory standards
- Consistently achieve and exceed monthly and quarterly sales targets
- Mentor and support new team members and share best practices
- Champion core values of Collaboration, Excellence, Respect, Agility, and Humility
Requirements
- 5+ years of B2B Account Management experience, ideally within a structured sales methodology (e.g., MEDDIC, Challenger, SPIN)
- Demonstrated success in subscription-based sales, preferably within a data, analytics, or news-driven business model
- Exceptional communication skills, both verbal and written, with the ability to influence and present to senior client stakeholders
- Strong understanding of account-based marketing (ABM) and experience executing highly targeted campaigns
- Proven ability to manage multi-stakeholder sales cycles, including navigating procurement and contract negotiations with legal and compliance teams
- Highly organised and detail-oriented, with strong forecasting, reporting, and pipeline management capabilities
- Advanced proficiency in CRM systems, particularly Salesforce
- Commercially driven and collaborative mindset
- Excellent negotiation and influencing skills, including a confident and professional telephone manner
- Self-motivated and resilient, with consistent track record of meeting and exceeding sales targets
- International outlook, with experience managing global or multi-regional accounts
- Ability to mentor and support junior team members
- Consistent track record of high sales performance and delivery against growth targets and KPIs
- Knowledge of the legal sector or professional services is advantageous
