Lavu Inc.

Onboarding Specialist

• Single point of contact responsible for all communication between Lavu and the customer during the product onboarding process
• Develop, execute and lead a project plan specific to the client, ensuring deadlines are met
• Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements
• Understand business priorities and how to prioritize customers based on their stage in the process
• Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed
• Advocate on behalf of the customer, bringing a “Customer First” approach to the Onboarding Process
• Advise on configurations and upsell customers on hardware and additional software
• Work closely with Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience.

Senior Onboarding Coordinator

Solutions Engineer

• Serve as the primary contact for customers during onboarding, from sale close to go-live and handoff.
• Build and configure digital menus based on client needs and specifications.
• Guide customers through hardware setup, troubleshooting as needed.
• Use a project-based approach to ensure customers meet onboarding milestones and deadlines.
• Manage multiple clients at different onboarding stages, each with unique requirements.
• Quickly learn Lavu’s product and systems; provide basic support and insight to customers.
• Proactively solve problems and help customers get the most from their hardware and software.
• Advise on hardware configurations and recommend additional products or services as needed.
• Coordinate with Sales, Payments, Fulfillment, and Account Management teams to provide a seamless experience.

Senior Onboarding Coordinator

Onboarding Technician