Senior Onboarding Coordinator
Lavu Inc.
contract
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 $9 - $11 per hour
Job Level
About the role
- Single point of contact responsible for all communication between Lavu and the customer during the product onboarding process
- Develop, execute and lead a project plan specific to the client, ensuring deadlines are met
- Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements
- Understand business priorities and how to prioritize customers based on their stage in the process
- Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed
- Advocate on behalf of the customer, bringing a “Customer First” approach to the Onboarding Process
- Advise on configurations and upsell customers on hardware and additional software
- Work closely with Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience.
Requirements
- At least 2 years of customer service experience, with hospitality experience preferred
- At least 1 year of experience in the project management space, or equivalent experience
- Restaurant POS experience is a plus, but not required
- Experience with HubSpot preferred but not required
- Embraces and is an ambassador of Lavu's culture
- Committed to professional development including soft skills, product knowledge, integrations and industry knowledge
Benefits
- Remote work opportunity
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer servicerestaurant POSproduct knowledgeconfigurationsupsellingmulti-taskingcommunication
Soft Skills
customer advocacyprioritizationorganizational skillsprofessional developmentteam collaborationcustomer-first approach