Lavu Inc.

Onboarding Technician

Lavu Inc.

contract

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $9 per hour

About the role

  • Serve as the primary contact for customers during onboarding, from sale close to go-live and handoff.
  • Build and configure digital menus based on client needs and specifications.
  • Guide customers through hardware setup, troubleshooting as needed.
  • Use a project-based approach to ensure customers meet onboarding milestones and deadlines.
  • Manage multiple clients at different onboarding stages, each with unique requirements.
  • Quickly learn Lavu’s product and systems; provide basic support and insight to customers.
  • Proactively solve problems and help customers get the most from their hardware and software.
  • Advise on hardware configurations and recommend additional products or services as needed.
  • Coordinate with Sales, Payments, Fulfillment, and Account Management teams to provide a seamless experience.

Requirements

  • 2+ years of customer service experience (hospitality experience preferred)
  • 1+ year of project management, onboarding, or technical support experience
  • Tech savvy and a strong problem solver; able to troubleshoot common setup issues
  • Restaurant POS experience is a plus
  • HubSpot or similar CRM experience is a plus, but not required
  • Professional, detail-oriented, and able to work independently
  • Committed to ongoing learning and product mastery
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementonboardingtechnical supporttroubleshootinghardware configurationrestaurant POS
Soft Skills
customer serviceproblem solvingdetail-orientedindependent workcommunication