Implementation Manager, Data Privacy & AI
Lavendo
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Onboarding new customers and ensuring successful implementation of solutions
- Developing and maintaining strong relationships with assigned accounts
- Providing product training and support to customers
- Monitoring customer health and addressing issues proactively
- Collaborating with internal teams to improve customer experience
- Tracking and reporting on key performance metrics
- Focus exclusively on customer satisfaction, training, and experience (no sales quota)
- Work with enterprise customers and internal teams to ensure seamless delivery and client satisfaction
Requirements
- Bachelor's degree in Business, Computer Science, or related field
- 3+ years of experience in customer support, project management or implementation management in Enterprise SaaS or technology companies
- Excellent communication and interpersonal skills
- Problem-solving and analytical abilities
- Strong interest in privacy
- Ability to work from the office in Falls Church, VA, 3 times per week
- Legal authorization to work in the United States (application form asks)