Lavazza Group

Office Account Manager

Lavazza Group

full-time

Posted on:

Location Type: Office

Location: United Kingdom

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About the role

  • Managing the company's small-sized customer relationships
  • Developing tailored sales plans and offerings
  • Serving as the primary liaison
  • Proactively addressing challenges and issues
  • Identifying opportunities for cross-selling and up-selling

Requirements

  • Responsible for managing a portfolio of small-sized client accounts, developing short to medium-term strategies for sales growth, portfolio diversification, and customer retention
  • Develops and implements account-specific sales plans and offerings, aiming to achieve specific, realistic sales targets in alignment with broader commercial and business targets, while adhering to client budget constraints
  • Develops a comprehensive plan to engage stakeholders in client organizations, identifying and understanding roles, priorities, and concerns of key figures as buyers and influencers
  • Establishes and maintains relationships with small client accounts, actively listening and understanding their unique requirements and preferences
  • Manages financial aspects such as budgeting, pricing strategies, and contract negotiations, ensuring profitability, managing discounts and special deals
  • Serves as the primary liaison for small client accounts within the company, coordinating across various departments to address client needs effectively
  • Oversees the delivery process of products to clients, promptly resolving any issues or conflicts
  • Identifies and leverages opportunities to deepen existing client relationships through cross-selling and upselling techniques
  • Tracks and monitors KPIs and metrics for both the portfolio and individual accounts
  • Proactively monitors sales data, market trends, and competitor activities, utilizing this information to refine sales strategies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales planningportfolio managementbudgetingpricing strategiescontract negotiationsKPI trackingmarket analysiscross-sellingup-sellingcustomer retention
Soft Skills
relationship managementactive listeningproblem-solvingcommunicationstakeholder engagementstrategic thinkingadaptabilitycollaborationnegotiationcustomer service