Customer Service Administrator
Lavazza Group
full-time
Posted on:
Location Type: Office
Location: United Kingdom
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About the role
- Perform order entry and fulfillment
- Address customer inquiries and complaints
- Manage billing data and payment information
- Track shipment and return requests
- Prepare reports for management
Requirements
- Experience in order-to-cash management process
- Knowledge of customer service processes
- Ability to collaborate with internal departments
- Strong analytical and problem-solving skills
- Familiarity with CRM systems
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order entryorder fulfillmentbilling data managementpayment information managementshipment trackingreturn request processingreport preparation
Soft Skills
customer servicecollaborationanalytical skillsproblem-solving