Laundryheap

Customer Support

• Own customer-facing apps
• Lead key purchase journeys
• Partner with Head of Product Design to drive UX quality across core flows
• Partner with Marketing to define and prioritize roadmap items that improve clarity and conversion
• Partner with Retention to help drive repeat usage
• Design and run A/B tests to validate product hypotheses
• Define success metrics, guardrails, and stopping criteria
• Query data directly using SQL to analyze funnels and experiment results
• Write concise, clear product requirements
• Work closely with Design and Engineering to ship iteratively

Senior Product Manager – Customer Experience