Laundryheap

Manager

• Own end-to-end onboarding for new B2B accounts, from sales handover through to a stable go-live
• Act as the primary liaison between new B2B clients and internal Operations teams during the onboarding period, ensuring clear communication and timely resolution of issues
• Work with Operations and Logistics/Fleet teams to confirm capacity, routing and driver allocation are in place ahead of a client's first orders
• Build and maintain onboarding playbooks and checklists tailored to client type, volume and market
• Proactively identify operational risks ahead of go-live and drive resolution before they impact the client
• Monitor performance through the first orders and early order cycles, resolving issues in real time
• Coordinate go-live timelines and readiness across Sales, Account Management, Operations and Logistics/Fleet teams
• Conduct a structured post-onboarding review with the client and internal stakeholders, confirming satisfaction before formal handover to Account Management
• Maintain clear documentation and reporting on onboarding pipeline status and go-live outcomes
• Manage Product stakeholders to feed onboarding and client insights into the product roadmap, influencing change requirements that improve processes and the wider B2B service model
• Represent the Laundryheap brand with professionalism throughout the onboarding process, ensuring a consistently excellent client experience

B2B Delivery Manager

Customer Success Manager

• Lead Laundryheap's lifecycle messaging programme
• Own the strategy that turns first-time customers into regulars, and regulars into subscribers
• Build the programme from the ground up including strategy, architecture, and channel mix
• Manage a Customer Lifecycle Executive responsible for sequence execution and optimisation across multiple channels

B2B Delivery Manager

CRM & Lifecycle Marketing Manager