Laundryheap

Customer Support

• Own customer-facing apps
• Lead key purchase journeys
• Partner with Head of Product Design to drive UX quality across core flows
• Partner with Marketing to define and prioritize roadmap items that improve clarity and conversion
• Partner with Retention to help drive repeat usage
• Design and run A/B tests to validate product hypotheses
• Define success metrics, guardrails, and stopping criteria
• Query data directly using SQL to analyze funnels and experiment results
• Write concise, clear product requirements
• Work closely with Design and Engineering to ship iteratively

Senior Product Manager – Customer Experience

Business Development Rep

• Proactively identify, prospect, and close new B2B partnerships, including hotels, serviced apartments, gyms, salons, and other consumer-facing businesses.
• Own the full new-business sales cycle, from outbound prospecting and lead generation through pitching, negotiation, and closing.
• Consistently meet or exceed outbound activity targets, including daily/weekly KPIs for calls, emails, outreach, and meetings booked.
• Build, manage, and maintain a robust sales pipeline that supports quarterly and annual revenue targets.
• Deliver against defined revenue, deal volume, and conversion KPIs, including meetings booked, opportunities created, close rate, and average deal value.
• Develop and execute sales strategies to drive rapid partner activation and strong end-customer adoption of Laundryheap services.
• Leverage your existing network and industry contacts to accelerate pipeline growth and shorten sales cycles.
• Maintain accurate and up-to-date records of all leads, opportunities, and sales activity within the CRM to support forecasting and performance reporting.
• Collaborate closely with operations, customer success, and marketing teams to ensure smooth handover post-sale and a high-quality partner launch.
• Represent Laundryheap at partner meetings, onboarding sessions, and occasional industry events or promotional activities.

Senior Product Manager – Customer Experience

Business Development Executive