B2B Delivery Manager

Laundryheap

B2B Delivery Manager responsible for seamless onboarding of new business clients. Coordinating between Sales, Operations, and Logistics teams for a smooth transition into live operations.

Posted 7/10/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own end-to-end onboarding for new B2B accounts, from sales handover through to a stable go-live
Act as the primary liaison between new B2B clients and internal Operations teams during the onboarding period, ensuring clear communication and timely resolution of issues
Work with Operations and Logistics/Fleet teams to confirm capacity, routing and driver allocation are in place ahead of a client's first orders
Build and maintain onboarding playbooks and checklists tailored to client type, volume and market
Proactively identify operational risks ahead of go-live and drive resolution before they impact the client
Monitor performance through the first orders and early order cycles, resolving issues in real time
Coordinate go-live timelines and readiness across Sales, Account Management, Operations and Logistics/Fleet teams
Conduct a structured post-onboarding review with the client and internal stakeholders, confirming satisfaction before formal handover to Account Management
Maintain clear documentation and reporting on onboarding pipeline status and go-live outcomes
Manage Product stakeholders to feed onboarding and client insights into the product roadmap, influencing change requirements that improve processes and the wider B2B service model
Represent the Laundryheap brand with professionalism throughout the onboarding process, ensuring a consistently excellent client experience

Requirements

What you’ll need

Bachelor's degree in business, operations, logistics or a related field
Minimum 2-3 years' experience in delivery/onboarding management, operations or a customer-facing role, ideally within logistics, on-demand or platform businesses
Strong project management and organisational skills, with the ability to manage multiple onboarding projects simultaneously
Exceptional communication and interpersonal skills, comfortable coordinating across Sales, Operations and clients
Proven ability to manage and influence stakeholders, including Product teams, to shape process and service model improvements
Strong analytical thinking and problem-solving abilities; comfortable working with data to track onboarding performance
Proficiency in Microsoft Office, especially Excel; familiarity with CRM software (such as Salesforce or HubSpot) is a plus
A proactive, solutions-oriented mindset and the ability to stay calm and effective under pressure.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Laundryheap Website LinkedIn All Job Openings 51 - 200 employees 👥 B2C 🚗 Transport 💰 Series A on 2021-02 B2C
Transport
Consumer Services Laundryheap is a global laundry and dry cleaning service that offers delivery within 24 hours. Customers can access their service through a mobile app, which is available in various languages across multiple countries including those in Europe, the Americas, Asia/Pacific, and the Middle East. With a focus on convenience and rapid service, Laundryheap serves a wide range of international markets. B2B Delivery Manager 🔥 1 hour ago 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own end-to-end onboarding for new B2B accounts, from sales handover through to a stable go-live
Act as the primary liaison between new B2B clients and internal Operations teams during the onboarding period, ensuring clear communication and timely resolution of issues
Work with Operations and Logistics/Fleet teams to confirm capacity, routing and driver allocation are in place ahead of a client's first orders
Build and maintain onboarding playbooks and checklists tailored to client type, volume and market
Proactively identify operational risks ahead of go-live and drive resolution before they impact the client
Monitor performance through the first orders and early order cycles, resolving issues in real time
Coordinate go-live timelines and readiness across Sales, Account Management, Operations and Logistics/Fleet teams
Conduct a structured post-onboarding review with the client and internal stakeholders, confirming satisfaction before formal handover to Account Management
Maintain clear documentation and reporting on onboarding pipeline status and go-live outcomes
Manage Product stakeholders to feed onboarding and client insights into the product roadmap, influencing change requirements that improve processes and the wider B2B service model
Represent the Laundryheap brand with professionalism throughout the onboarding process, ensuring a consistently excellent client experience 🎯 Requirements
Bachelor's degree in business, operations, logistics or a related field
Minimum 2-3 years' experience in delivery/onboarding management, operations or a customer-facing role, ideally within logistics, on-demand or platform businesses
Strong project management and organisational skills, with the ability to manage multiple onboarding projects simultaneously
Exceptional communication and interpersonal skills, comfortable coordinating across Sales, Operations and clients
Proven ability to manage and influence stakeholders, including Product teams, to shape process and service model improvements
Strong analytical thinking and problem-solving abilities; comfortable working with data to track onboarding performance
Proficiency in Microsoft Office, especially Excel; familiarity with CRM software (such as Salesforce or HubSpot) is a plus
A proactive, solutions-oriented mindset and the ability to stay calm and effective under pressure. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Service Delivery Manager 🔥 2 hours ago Law Business Research 501 - 1000 ☁️ SaaS Website LinkedIn All Job Openings Service Delivery Manager overseeing outsourced helpdesk operations. Focus on service performance, supplier accountability, and customer experience in a global environment. 🏢🏡 London – Hybrid 💰 Private Equity Round on 2018-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🇬🇧 UK Skilled Worker Visa Sponsor In-life Lending Manager 🔥 8 hours ago BVNK 201 - 500 💳 Fintech 💸 Finance ₿ Crypto Website LinkedIn All Job Openings In-life Lending Manager at Allica Bank managing customer relationships and lending oversight. Driving process improvement and monitoring credit risk in the lending operations team. 🏢🏡 London – Hybrid 💰 Series A on 2022-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🇬🇧 UK Skilled Worker Visa Sponsor Lifecycle Manager 🔥 10 hours ago Voy 501 - 1000 👥 B2C 🧘 Wellness Website LinkedIn All Job Openings Lifecycle Manager executing campaigns across email, SMS, push, and in-app for Voy, a healthcare startup. Driving conversions and retention with data-informed strategies and copywriting. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Market Development Manager 🔥 18 hours ago ACCA 1001 - 5000 📚 Education 🤝 Non-profit Website LinkedIn All Job Openings Market Development Manager for ACCA focusing on business development and relationships in European markets. Responsible for developing strategies and opportunities for ACCA’s growth in priority sectors. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🇬🇧 UK Skilled Worker Visa Sponsor Senior Sustainability Manager – Heat Export 🔥 19 hours ago Equinix 5001 - 10000 📡 Telecommunications 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Sustainability Senior Manager at Equinix leading heat export initiatives within global data centers. Building partnerships and managing sustainability goals for renewable energy solutions. 🏢🏡 London – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager 🇬🇧 UK Skilled Worker Visa Sponsor View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Onboarding ManagementOperational Risk IdentificationPerformance MonitoringData AnalysisProcess Improvement

Soft Skills

Exceptional CommunicationInterpersonal SkillsOrganizational SkillsSolutions-Oriented MindsetCalm Under Pressure