LaunchDarkly

Senior Field Operations Manager, Growth – EMEA

LaunchDarkly

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $116,000 - $187,000 per year

Job Level

Senior

About the role

  • Build trusted relationships with sales leadership, frontline managers, and their teams to deeply understand day-to-day challenges, friction points, and operational needs.
  • Synthesize qualitative field feedback with quantitative signals to form an independent, balanced point of view.
  • Identify patterns and themes across the field and translate them into clear problem statements, recommendations, and business impact for GTM leadership.
  • Support leadership through pre-briefs and post-briefs by highlighting risks, opportunities, and focus areas tied to pipeline health and execution.
  • Ensure two-way communication by helping the field understand the “why” behind process decisions, operating changes, and prioritization tradeoffs.
  • Partner with sales leadership to reinforce and maintain operating rhythms across forecasting, pipeline inspection, deal reviews, and business reviews.
  • Help ensure forecasting is planful and disciplined by supporting pre-work, risk identification, and follow-through during deal inspection and forecast calls.
  • Diagnose pipeline health by assessing quality vs. quantity, focus vs. capacity, and translating insights into actionable guidance for managers and reps.
  • Operationalize core sales processes (e.g., opportunity management and inspection standards) within weekly and monthly rhythms.
  • Clarify purpose, inputs, and expected outcomes for “run-the-business” activities to reduce duplication and improve execution quality.
  • Work closely with Sales Enablement to ensure programs are implemented smoothly, reinforced through managers, and adopted consistently in the field.
  • Partner with RevOps and Systems teams to translate field pain points into clear, actionable system or process requirements.
  • Support major tool and process rollouts by helping define field readiness, sequencing, and adoption risks.
  • Collaborate with Marketing and Campaign teams to improve campaign follow-up reliability, including ownership, timing, and tooling expectations.
  • Serve as a first-line escalation point when sales processes or workflows break, routing issues to the appropriate owner and ensuring closure.
  • Track key performance indicators related to pipeline health, forecast accuracy, and execution quality to identify trends and risks.
  • Use data and field insight to inform recommendations, prioritize improvements, and refine workflows over time.
  • Document and scale best practices across regions while allowing for regional nuance.
  • Continuously refine field guidance based on performance data, leader feedback, and observed execution gaps.
  • Support preparation for quarterly and monthly business reviews by helping clarify focus areas, storyline, and key metrics.
  • Synthesize themes, risks, and action items from reviews into durable artifacts and clear follow-up plans.
  • Ensure review outputs translate into next-step priorities and operating adjustments, not just presentations.

Requirements

  • 8+ years of experience in field operations, revenue operations, sales programs, enablement, or a related GTM role.
  • Experience supporting Growth, Corporate, Mid-Market, SMB, or other high-velocity sales teams.
  • Strong understanding of sales processes, opportunity management, and inspection frameworks.
  • Hands-on experience partnering with sales managers and leaders on forecasting, pipeline health, and deal execution.
  • Firsthand experience in sales or as an SDR in a SaaS environment.
  • Experience working with Salesforce, Gong, forecasting workflows, and enablement platforms (e.g., Highspot, Saleshood, or similar).
  • Strong project management, organizational, and communication skills.
  • Comfortable managing multiple priorities in a fast-moving, evolving environment.
  • Experience partnering cross-functionally with Enablement, RevOps, Marketing, Product Marketing, and Data & Insights teams.
Benefits
  • Restricted Stock Units (RSUs)
  • health, vision, and dental insurance
  • mental health benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
field operationsrevenue operationssales programssales enablementsales processesopportunity managementforecastingpipeline healthdeal executionproject management
Soft skills
communicationorganizationalrelationship buildingproblem solvingdata analysisprioritizationcollaborationadaptabilityleadershipsynthesis