Laserfiche

Account Executive

• Drive revenue growth by prospecting, engaging, and closing new business with mid-market and enterprise-level organizations
• Rapidly master the Laserfiche platform and its suite of software and service offerings to deliver expert-level insights and solutions
• Consult with clients to uncover business challenges and position tailored Laserfiche solutions that align perfectly with strategic goals
• Lead the full sales cycle with confidence and professionalism, ensuring a seamless and customer-centric experience from first touch to final contract
• Build and nurture long-term client partnerships, serving as a trusted advisor and maintaining strong post-sale engagement for continued success
• Partner cross-functionally with internal teams—including sales engineering, finance, and legal—to ensure accurate pricing, profitable deal structuring, and timely deal closure
• Deliver compelling client presentations, proposals, and solution briefings that clearly articulate value and ROI
• Facilitate productive business and technical discussions that drive consensus and accelerate decision-making
• Maintain a disciplined approach to managing the pipeline, forecasting accurately, and exceeding quarterly sales targets

Account Executive – Direct Sales

Support Engineer

• Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
• Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
• Coordinate with Laserfiche development when cases require additional assistance.
• Report and file bug tickets that come up during troubleshooting.
• Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases.
• Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum.
• Watch and review videos of internal software training sessions and development meetings.
• Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.
• Enroll and complete relevant product and technical training courses in the company’s Learning Management System.
• Participate in departmental training sessions in-person or remotely.

Account Executive – Direct Sales

Support Engineer I