About the role
- Handle calls on demand, and render the meaning of conversations between Zo and English speakers.
- Break the communication barrier in various industries.
- Process information quickly and concisely, recognizing sensitive cultural differences.
- Maintain punctuality and availability during work hours.
- Follow client instructions to ensure expectations are met with the Limited English-speaking Person (LEP).
Requirements
- Fluency in Zo and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences.
- Excellent listening, retention and note-taking skills.
- Ability to concentrate, stay detached from the conversation, remain neutral and objective.
- Education or work experience in language-related fields preferred.
- Must be at least 18 years of age.
- Legally authorized to work in the United States.
- High school diploma or equivalent.
- Employee Referral Program.
- Advancement opportunities within the organization.
- Interpreter support.
- An inclusive and diverse work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fluency in Zofluency in Englishcultural competencynote-taking skills
Soft skills
excellent listeningretention skillsconcentrationdetachmentneutralityobjectivitypunctualityavailability