Senior Software Application Engineer
Yuxi Global powered by Veritas Automata
AndroidCloudMacOSPython
Korean Interpreter
LanguageLine Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $25 per hour
Job Level
SeniorLead
Tech Stack
AndroidMacOS
About the role
- Handle on-demand video and audio interpreting sessions between Korean and English speakers.
- Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
- Serve clients across industries: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
- Process information quickly and recognize sensitive cultural differences.
- Participate in online, video and audio training sessions; receive paid professional interpreter training.
- Deliver interpretation services via video and expediently type data on a dedicated device.
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
- Maintain professional demeanor and remain calm during emotional or emergency calls (including 911).
- Maintain punctuality and availability during scheduled work hours.
- Follow client instructions and protocol; avoid interacting with LEP without client permission.
- Understand protocol and terminology for various industries and demonstrate cultural sensitivity.
- Provide required company standards of service during high call volumes and extended calls without breaks when necessary.
Requirements
- Fluency in Korean and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences.
- Excellent listening, retention and note-taking skills.
- Ability to concentrate, stay detached, remain neutral and objective at all times.
- Ability to remain on calls involving sensitive subjects (end of life, pregnancy termination, vaccinations, sexual orientation/gender expression).
- Education or work experience in language-related fields (teaching, language assessment, translation or interpretation) preferred.
- Must be able to adapt to LLS technology enhancements.
- Must be at least 18 years of age.
- Legally authorized to work in the United States (no sponsorship; cannot require H1-B, F-1 OPT, TN or other non-immigrant sponsorship now or in the future).
- High school diploma or equivalent.
- Candidates currently employed by a client of LanguageLine Solutions or an affiliated business may not be eligible.
- Ability to read and write the requested languages highly preferred.
- Post-offer pre-employment background check and/or drug screen may be required based on location.
- Technical: Dedicated personal device for business (desktop/laptop/tablet/smartphone) running Windows, MacOS, ChromeOS, iPadOS or Android.
- Restricted hardware/software: no Kaspersky products; no Huawei hardware.
- High speed internet: download >= 5 Mbps, upload >= 3 Mbps, ping <= 300 ms, jitter <= 30 ms.
- Access to a quiet space free from background noise or distraction.
- Physical: operate keyboard and mouse; remain stationary in front of computer and webcam majority of day; use headset for prolonged periods; sufficient manual dexterity to type or write; able to lift up to 26 lbs.
Benefits
- Paid professional interpreter training and continuous development.
- Incentives for meeting attendance targets.
- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program (EAP)
- Accident insurance
- Critical Illness & Life insurance
- AD&D insurance
- Insurance package
- Inpatient Hospital coverage
- Short Term Disability
- 401K Retirement
- Employee Referral Program
- Advancement opportunities within the organization
- Interpreter support (Senior Language Specialist, Interpreter and Technology Help Desks)
- Inclusive and diverse work environment
- Work from home (remote position)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fluency in Koreanfluency in Englishcultural competencynote-taking skillslanguage assessmenttranslationinterpretationtyping skillsdedicated personal device usagehigh-speed internet
Soft skills
excellent listeningconcentrationdetachmentneutralityobjectivitypunctualitycalmness under pressurecultural sensitivityadaptabilityprofessional demeanor
