Language Services Associates

System Administrator

• Installing, troubleshooting, maintaining and upgrading software and hardware
• Seek innovative solutions to problems and make recommendations from implementations; identify, recommend and participate in process improvement initiatives
• Analyzing, designing, creating, documenting, and testing of computer, server and network platforms
• Maintain hardware and software inventory
• Maintain system security via firewalls and VPN configurations
• Maintaining a broad knowledge of current and emerging systems technologies
• Performs other duties as assigned

Account Manager

• The Account Management Specialist (AMS) manages and maintains relationships within a specified client segment for LSA.
• The role's primary focus is to grow client revenue and knowledge of LSA's products and services.
• Additionally the AMS will execute duties including managing the solutions inbox, providing outstanding client support, and updating the customer relationship management system.

Account Management Specialist

Manager

• Lead the Learning and Development team by providing support, coaching, and training (both direct and indirect) to enable each team member to be successful in their role, ensuring that team efforts meet business needs, and drive performance improvement.
• Conduct thorough identification and evaluation of both current and future training requirements through methods such as job analysis, needs assessments, career path reviews, annual performance appraisals, and direct consultation with Company Department Leadership.
• Identify, monitor, and manage relevant KPIs to ensure efficiency, accuracy, and effectiveness of team members, as well as create and monitor department goals and strategy consistent with company objectives.
• Develop individualized and group training programs that address specific business needs, drive brand values and philosophy through all training and development activities and serve to facilitate strategic training based on organizational goals.
• Oversee and contribute to the design, creation, maintenance, and update of required and supplemental learning, training, and education materials. This includes prioritizing the team’s workload to ensure department and company goals are met.
• Perform other responsibilities as assigned.

System Administrator

Account Management Specialist

Learning and Development Manager