LangChain

Account Executive

• Own and manage the full federal sales cycle, from lead stage to close
• Act as a trusted advisor to federal prospects and customers
• Drive proof-of-concept efforts, working with solutions engineers and product experts
• Navigate federal procurement mechanisms to close complex deals
• Build and maintain trusted relationships with senior agency decision-makers
• Stay on top of the federal AI landscape to educate customers
• Build long-term customer relationships and support post-sale success
• Negotiate pricing and deal terms
• Bring federal customer insights back to product and engineering teams
• Help define and iterate on the federal sales playbook

Enterprise Account Executive – Federal

Events

• Lead the end-to-end strategy and execution of Interrupt, from vision and positioning to on-site experience and post-event impact.
• Design and implement repeatable systems, playbooks, and vendor frameworks that allow Interrupt and future events to scale globally without adding operational complexity.
• Own execution across all milestones—timeline, vendors, production, content, and on-site experience—ensuring events are delivered on time, on budget, and at the highest quality bar.
• Define success metrics across pipeline, engagement, and community growth. Build reporting frameworks that connect event performance directly to business outcomes and inform future strategy.
• Partner closely with Marketing, Sales, DevRel, Product, and Executive teams to align on goals, audience, content, and follow-up strategy. Act as the central driver that removes bottlenecks and accelerates execution.
• Manage large-scale event budgets with full accountability. Optimize vendor relationships, negotiate effectively, and ensure efficient allocation of spend with zero overruns.
• Develop standardized tools, templates, and playbooks that empower regional teams to execute high-quality events aligned with the Interrupt brand and experience.
• Operate with a high level of transparency and reliability. Provide clear communication, proactive updates, and consistent delivery that builds confidence across leadership.

Lead, Flagship Events & Experiences

Support Engineer

• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.

Technical Support Engineer

Account Manager

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
• Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
• Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
• Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
• Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
• Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
• Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
• Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.

Commercial Account Manager

Implementation Specialist

• Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform
• Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices
• Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations
• Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams
• Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain
• Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials

Customer Engineer

Engineer

• Co-architect and co-build production AI agents with customer engineering teams
• Own the technical win in pre-sales by designing POCs, answering deep technical questions, and guiding evaluations
• Help customers deploy and operate agent-based applications
• Advise customers post-sale on architecture, best practices, and roadmap-level decisions
• Run technical demos, trainings, and workshops for developer audiences
• Surface field feedback and contribute reusable patterns, cookbooks, and example code that scale across customers
• Occasionally contribute code upstream when it meaningfully improves customer outcomes

Deployed Engineer

• Own and manage the full sales cycle, from lead stage to close with a strong bias for follow-up and follow-through
• Act as a trusted advisor to prospects and customers, learning their needs and demonstrating how our products can solve real problems
• Drive proof-of-concept efforts, working with sales engineers and product experts to demonstrate tangible value
• Stay on top of product updates and industry trends to educate customers and shape the conversation around GenAI adoption
• Build long-term customer relationships and support post-sale success in partnership with our deployment and support teams
• Negotiate pricing and deal terms and work with legal to redline contracts
• Bring customer insights back to product and engineering teams to inform the future roadmap and improve the user experience
• Help define and iterate on our sales playbook - your input will help shape our go to market strategies

Enterprise Account Executive – SW

• Co-architect and co-build production AI agents with customer engineering teams
• Own the technical win in pre-sales by designing POCs, answering deep technical questions, and guiding evaluations
• Help customers deploy and operate agent-based applications such as conversational agents, research agents, and multi-step workflows
• Advise customers post-sale on architecture, best practices, and roadmap-level decisions
• Run technical demos, trainings, and workshops for developer audiences
• Surface field feedback and contribute reusable patterns, cookbooks, and example code that scale across customers
• Occasionally contribute code upstream when it meaningfully improves customer outcomes

Solutions Engineer

• Design scalable, highly-available infrastructure for AI platform deployments (compute, storage, networking, security), enterprise integration patterns, Infrastructure as Code (Terraform, Helm), multi-region HA/DR strategies, and CI/CD pipelines
• Design multi-agent systems using different patterns, implement agent logic using modern frameworks (langchain/langgraph), design comprehensive evaluation frameworks, optimize prompts with A/B testing, and guide deployment/operations
• Lead technical maturity assessments, work directly with enterprise customers to understand requirements and present recommendations, and partner with Engagement Managers and Product/Engineering teams

Solutions Architect

• Co-architect and co-build production AI agents with federal engineering teams
• Own the technical win in federal pre-sales engagements
• Design architectures that meet federal security and compliance requirements
• Help agencies deploy and operate agent-based applications
• Advise customers post-award on architecture, scalability, observability
• Deliver technical demos, workshops, and enablement sessions
• Partner with security teams to navigate ATO processes
• Contribute reusable patterns, secure deployment guides, and example code

Deployed Engineer – Federal

• Work closely with companies on the frontier of LLM-applications, bringing ideas to production-ready apps
• Collaborate on a wide variety of LLM-apps from concierge search, codegen, agentic co-pilots and more
• Give technical demos the entire suite of LangChain's products
• Lead trainings and workshops on best practices, targeted at developer audiences
• Collaborate closely with the enterprise sales team to win deals
• Collaborate closely with engineering, helping translate customer insights and feedback into product improvements
• Lead internally- and externally-facing, special projects that dogfood our new products

Deployed Engineer – Central

Marketing

• Own social media growth
• Build our video content engine
• Manage end-to-end video production
• Develop and oversee relationships with video production agencies
• Write scripts, social copy, and other content
• Analyze social and video metrics
• Build playbooks and guidance for internal teams
• Test new formats and content types

Social Marketing Lead

Technical Recruiter

• Own and drive the full cycle recruiting process for technical roles
• Partner closely and effectively with hiring managers and engineering leaders
• Develop and execute thoughtful sourcing strategies
• Effectively engage, screen and close top tier technical candidates
• Provide high touch candidate experience