LangChain

Commercial Account Manager

LangChain

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $150,000 - $200,000 per year

About the role

  • Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
  • Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
  • Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
  • Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
  • Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
  • Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
  • Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
  • Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.

Requirements

  • 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
  • A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
  • Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
  • Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
  • Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
  • A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
  • Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
  • Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
Benefits
  • Health insurance
  • 401(k) plan
  • Flexible vacation
  • Life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle managementretention strategiesforecastingchurn risk mitigationcommercial negotiationscontract managementpipeline managementtechnical product understandingAI/LLM stack familiarity
Soft Skills
relationship buildingcommunication skillspresentation skillsempathyautonomynegotiation skillscollaborationcustomer advocacy