Product Analyst

Lanes Group

full-time

Posted on: 1/18/2026

Location Type: Hybrid

Location: Rainham • United Kingdom

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💰 £45,000 per year

About the role

Configure, maintain, and update system forms, workflows, and document repositories within Teamleaf.
Support operational and finance teams with accurate reporting of completed works, KPIs, and costs.
Maintain and monitor API integrations between Teamleaf, client systems, and internal reporting platforms.
Liaise with third-party software vendors to resolve system or connectivity issues in a timely manner.
Provide support to site operatives experiencing mobile app or system access issues, including occasional out-of-hours support aligned with night operations where required.
Work with the Lanes IT team to ensure mobile devices and system access comply with security and governance requirements.
Collaborate with operational managers to ensure system data supports accurate commercial and performance reporting.
Act as the Rail Division point of contact for system access requests and client-facing system queries where applicable.
Provide product ownership expertise, ensuring group IT central processes are considered and ensuring the needs of the C&I Rail division are met.

Previous experience in an IT, systems, or software support role.
Strong understanding of business processes and data capture requirements.
Ability to translate operational requirements into practical system configurations.
Confident working with multiple stakeholders, including operational, commercial, and IT teams.
Willingness to provide flexible support when required to meet operational demands.
Experience within the rail and/or drainage sector is desirable but not essential.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API integrationssystem configurationreportingdata captureproduct ownership

Soft Skills

communicationcollaborationproblem-solvingflexibilitystakeholder management