Lanes Group

Product Manager

• End-to-End Workflow Architecture: Define and configure the environment (from initial lead and intelligent scheduling to real-time tracking and automated invoicing) to ensure a seamless, paperless flow between the office and the field.
• Stakeholder Synthesis & Roadmap Ownership: Act as the central translator between senior leadership’s commercial goals and the frontline’s operational realities, maintaining a prioritized product backlog that balances technical debt with high-impact new features.
• Digital Adoption & Change Leadership: Lead the cultural and technical transition by developing training programs, custom "RAMS" (Risk Assessments and Method Statements), and user-friendly mobile worksheets that ensure high data quality and platform buy-in from engineers.
• Systems Integration & Data Integrity: Manage the "under-the-hood" health of the platform, overseeing API integrations with external ERP or accounting software and ensuring that reporting dashboards provide "single source of truth" accuracy for the business.
• Continuous Operational Optimization: Proactively analyze platform performance metrics—such as "wrench time," travel efficiency, and first-time fix rates—to iteratively refine processes and unlock the platform’s full ROI potential.

Product Owner

People Operations

• Dealing with the HR administration and processes to provide support to the head office functions.
• Undertaking the role of a People Support Coordinator.
• Fulfil the role of People Support Coordinator ensuring that service standards are adhered to.
• Dealing with the HR inbox and directing queries to the relevant people.
• Answering emails and telephone calls and advising on basic HR issues.
• Processing Change of Contracts and assisting with onboarding documentation.
• Updating Cascade - HR Management System and other systems.
• Liaising with Payroll/Training/IT to ensure new starters and leaver information is updated promptly.
• Complete incoming references as required.
• General administration support around the department.

Product Owner

People Operations Coordinator