L2 Support Specialist
Landis+Gyr
full-time
Posted on:
Location Type: Office
Location: Cigli • Turkey
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Tech Stack
About the role
- Streamlined resolution of all L2 Client-Services relevant tickets
- Strong focus on documentation, compliance, and communication
- Escalation and management of incidents, problems, change and service requests
- Ownership of KB articles relating to Client Services
- Granted elevated rights to support complex issues in the areas of infrastructure (Infra SPOC) or other
- Global Support relating to L2 tickets
- Providing localized IT support as and when required.
Requirements
- Bachelor’s degree in computer science, business administration, electronic engineering or similar, or relevant industry experience
- “Senior” Service Desk experience
- Good understanding in ITIL methodology.
- Working with global service desk systems, like ServiceNow
- Microsoft certifications highly regarded
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITIL methodologyService Desk experienceincident managementproblem managementchange managementservice request managementdocumentationcompliance
Soft Skills
communicationownershipescalation management
Certifications
Microsoft certifications