Service Delivery Manager
Landis+Gyr
full-time
Posted on:
Location Type: Hybrid
Location: Gent • Belgium
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About the role
- Act as a Single Point of Contact (SPOC) for the customer
- Manage the daily service operation
- Carry out required documentation, training and activities
Requirements
- Responsibility for daily service operation of your account
- Ensure overall performance in Service Level Agreement (SLA)
- Operate the contracted service processes
- Manage daily activities like handling Service Requests
- Monitoring and reporting of SLA performance
- Troubleshooting activities related to SLA performance
- Identifying larger incidents
- Active follow-up of open cases and incidents
- Proactive maintenance of systems
- Improve service processes and practices
- Assist and train other team members
Benefits
- We value and encourage diversity in our team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationcustomer serviceproblem-solvingteamworktrainingproactive maintenanceincident managementperformance monitoringdocumentationprocess improvement