Customer Service Coordinator
Landis+Gyr
full-time
Posted on:
Location Type: Office
Location: Manchester • United Kingdom
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About the role
- Receive, validate, and process customer purchase orders in an accurate and timely manner.
- Resolve order-related issues and escalate to Account Managers when necessary.
- Place purchase orders with third-party manufacturing partners.
- Work cross-functionally with suppliers and internal teams to monitor, schedule, and maintain customer delivery schedules.
- Communicate effectively with customers and Account Managers to meet performance standards.
- Ensure all customer deliveries are dispatched on-time, with correct shipping documentation and invoices.
- Manage import/export paperwork and Letters of Credit.
- Support monthly reporting and audit compliance requirements.
Requirements
- Experience in customer service, ideally within a supply chain or manufacturing environment.
- Commercial awareness regarding order management and adherence to standard terms, with a high level of proficiency in SAP order management (essential).
- Proficiency in Microsoft Office.
- Ability to work cross-functionally, with internal and external colleagues and customers.
- Strong attention to detail, communication, and organisational skills.
Benefits
- Exceptional customer service
- Collaborative environment
- Global exposure
- Growth & development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP order managementimport/export paperworkLetters of Creditcustomer purchase ordersshipping documentation
Soft skills
communicationattention to detailorganizational skillscross-functional collaboration