Senior Microsoft Systems Engineer
U.S. Department of Veterans Affairs
AndroidDNSSQLVaultVMware
Meter System Engineer – Product Configuration
Landis+Gyr
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $98,122 - $142,088 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Technically supports Landis+Gyr's portfolio of meter and network products, assisting in troubleshooting and issue resolution.
- Assist in maintenance of variant configurator content in SAP, ensuring that all customer requirements are met in relation to product configuration rules established by Engineering and Manufacturing.
- Work closely with engineering, product management, manufacturing, and customers to align product configurations with both business requirements and technological advancements for SAP Variant Configurator.
- Provide user-level support and training for both SAP VC and smart metering customization tools, ensuring smooth adoption and utilization across teams.
- Develop understanding of product strengths and weaknesses as they pertain to market requirements
- Gather Competitive Intelligence
- Develop and deliver technical sales presentations to prospective and/or existing customers
- Attend trade shows and regional metering schools to conduct technical sales presentations in large group sessions
- Provide technical expertise and information to customers and prospects on system configurations, usage, operation, and features.
- Maintain up-to-date awareness of industry activities, trends, and regulatory issues Communicate “industry best practices” to maximize the value of Company solutions
- Develop positive customer relationships through pro-active customer management while providing guidance to customers in implementation, operation, training, and problem resolution.
- Provide detailed information and coordinate with internal Company support teams to resolve customer issues.
- Respond to customer inquiries in a timely manner.
- Customer wellness visits.
- Promptly complete and file expense reports, detailed trip reports, and documentation of customer-related activities into Company’s Customer Relationship Management (CRM) system.
- Develop appropriate communication channels and relationships in support of the sales teams need for internal information and communication to customers and the market. Maintains these channels in a manner that ensures cooperation, support, and teamwork.
Requirements
- Required Minimum Level of Education: Bachelors Degree In Engineering or similar field
- Required Minimum Years of Experience: 3 years of experience in relevant role and successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact
- Experience with utility operations. AMR operations is a plus
- At least 3 years of SAP-related experience in Variant Configuration (other ERP experience may be considered).
- Technical Skills: Understanding of SAP ERP and PLM systems and variant configuration
- Familiarity with smart metering technologies and systems is a plus.
- Communication: Exceptional communication skills for coordinating across technical and non-technical teams, translating complex requirements into actionable solutions.
Benefits
- medical, dental and vision coverage
- life insurance
- 401(k)-retirement plan featuring a generous company match incentive
- three (3) weeks of Paid Time Off (PTO)
- eleven (11) paid holidays
- tuition reimbursement program
- optional pet insurance
- supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPVariant ConfigurationSAP ERPPLM systemssmart metering technologiestroubleshootingissue resolutiontechnical sales presentationscompetitive intelligencecustomer service
Soft skills
communicationcustomer relationship managementproactive managementteamworkproblem resolutiontrainingcoordinationcustomer wellnessadaptabilitypresentation skills
Certifications
Bachelor's Degree in Engineering
