Systems Engineer

• Provide 24/7/365 monitoring of all infrastructure assets and respond and escalate accordingly
• Provide oversight, remote and on-site support until the incident is resolved
• Provide root cause and mitigation analysis post-incident within 24 hours
• Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
• Meet or exceed Service Level Agreements
• Provide change management control, event collation and analysis, quality assurance and regression verification, impact analysis, and documentation prior to all additions, modifications, or removal activities, including any end-of-life (EOL) actions
• Provide virtual desktop image support
• Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
• Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero / Thin Client Management and AirWatch Mobile Device Management
• Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
• Support/troubleshoot/update/monitor the health of the Enterprise Vault infrastructure and ensure access to the archived data
• Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
• Support/troubleshoot/update/monitor the health of the Good Enterprise Mobility service; troubleshoot any client connectivity issues and monitor
• Support Android based mobile phones and tablets to include OS image development, troubleshooting, provisioning, upgrading, application research and deployment, security testing and software pushes

Senior Microsoft Systems Engineer

Systems Engineering Manager – Rail & Transit

Senior Advanced Systems Engineer – Flight Control

Principal Quantum Systems Engineer – Applied Research, Quantum Computing

Systems Engineer

Platform Systems Engineer