U.S. Department of Veterans Affairs

QA Engineer

• QA Department Management
• Perform pre-audit planning and preparation activities
• Conduct internal process, work product and service audits by evaluating software development and service performance and deliverables against process documentation, project schedule, and quality standards.
• Perform a variety of technical and administrative activities related to the function of QA, including, but not limited to, scheduling, checklist development, report writing, facilitating root cause/lessons learned analysis, and internal/external presentations.
• Analyze, compile, and report findings of non-compliance and provide recommendations for improvement.
• Identify, log, escalate, and track issues, lessons learned, non-conformances, and corrective actions to closure
• Identify opportunities for improvements, including the review and assessment of lessons learned
• Support corporate, program management, and operations staff in developing and maintaining documented plans, procedures and other process assets
• Assist in institutionalizing risk management best practices and implementation throughout the organization and on the programs
• Prepare and maintain an annual QA plan
• Prepare and maintain annual Process Improvement Plan for all test activities
• Prepare and deliver QA personnel performance appraisals
• Assist in proposal development
• Provide QA support to protégé and small business partners of the company
• Maintain vendor relationships (ISO auditors, CMMI consultants, etc.) and direct vendor activities during work engagements
• Support the Director of Security in ISO 27k compliance
• Manage Quality team and perform supervisory tasks as required
• Knowledge Management
• Capture and analyze data and store the information according to records retention requirements
• Analyze and report various measures to program and corporate management.
• Provide scheduled and ad-hoc reports as requested
• Ensure QA knowledge management tools are appropriately maintained
• Change Management
• Evaluate change proposals to ensure related configuration items are addressed
• Work with corporate, program, and operational managers to embed process, procedure, and practice changes
• Support program Change Advisory Board (CAB) and Emergency CAB meetings and run such meetings for the corporate office
• Establish change management model and produce standard change templates
• Conduct post implementation review of authorized and implemented changes
• Configuration Management
• Create and track configuration change proposals
• Work with subject matter experts to ensure proposed configuration items (CIs) and CI modifications are correctly identified and documented for submittal to the change management process
• Maintain information about CIs, CI relationships, CI traceability and status

Senior QA Specialist

Systems Engineer

• Troubleshoot and resolve various issues with server, network, and storage infrastructure.
• Monitor and maintain network and system health using tools such as WhatsUp Gold, Nagios, and ServiceNow to detect issues, generate alerts, and support incident management for enterprise infrastructure.
• Perform build, configuration, and implementation of network infrastructure including routers, firewalls, switches, and VPN systems.
• Take ownership of incidents and identify problem trends to improve overall environment dependability and meet Service Level Agreements.
• Configure, monitor, and maintain virtual local area networks, wireless area networks, and authentication measures.
• Support connectivity of development and production environments consisting of Microsoft Windows Server, on-premises storage systems, cloud connectivity at AWS and Microsoft Azure, and VMware solutions.
• Write scripts as applicable to configure monitoring tools and escalations.
• Provide WAN/LAN support for multi-vendor environments, including connectivity, configuration, and firmware management.
• Provide technical expertise for network and security vendor devices undergoing patch management.
• Own transparent communication with leadership by escalating incidents, emerging risks, and key decisions that require management awareness, to support proactive responsiveness.

Network Systems Engineer

Software Engineer

• Lead the development of Flutter mobile applications
• Collaborate with cross-functional teams to define, design, and ship new features
• Ensure the performance, quality, and responsiveness of applications
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Stay updated with the latest trends and best practices in Flutter development

Senior Flutter Developer

Security Engineer

• Collect and maintain data needed to meet system cybersecurity reporting
• Ensure daily report and any other cyber or system security reporting deadlines are met
• Escalate or oversee the escalation of cybersecurity issues in accordance with organizational policy
• Ensure cybersecurity procedures and best practices are properly documented, formatted, and disseminated using standard operating procedure templates
• Ensure cybersecurity requirements are integrated into the continuity planning for the system(s) and/or organization(s)
• Evaluate and execute security tool development efforts to ensure that baseline security safeguards are appropriately installed
• Manage the monitoring of information security data sources to maintain organizational situational awareness
• Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc.
• Responsible for managing a team of security personnel, advising senior leadership of threats to security, and proposing changes to the company’s policies to reduce the organization’s risk
• Exhibit technical skill in configuring and maintaining cybersecurity tools
• Oversee ongoing operations of security assets to ensure that a defense in depth security model is in place
• Ability to review logs for unusual or suspicious activity, interpret and make recommendations for resolution
• Ability to recommend and coordinate with engineering and operations personnel any security patches, disaster recovery procedures, and any other measures required in the event of a security breach
• Collect meaningful metrics and key performance indicators for reporting cybersecurity threats and trends
• Produce communications both oral and written to a variety of audiences. Effectively interact on business or technical matters and convey complex and/or critical material in an easy-to-understand style and manner
• Problem solving. Assure timely resolution of operational problems by utilizing effective problem management techniques. Display the highest level of critical thinking; making timely and sound decisions; reach decisions under conditions of uncertainty
• On-call security support as needed
• Perform related job duties as assigned

Senior QA Specialist

Network Systems Engineer

Senior Flutter Developer

IT Security Manager