Capital Markets Manager
Brightspeed
Manager, Support Enablement
Lambda
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $131,000 - $168,000 per year
Job Level
Mid-LevelSenior
About the role
- Guiding junior support engineers through their technical development and mentorship.
- Defining clear leveling frameworks and promotion paths to facilitate career growth within Lambda.
- Creating training material, including break/fix scenarios, troubleshooting guides, and playbooks.
- Designing and maintaining hiring and onboarding resources that set new hires up for success.
- Ensuring the support team delivers consistently at a high standard while growing their technical confidence.
- At times, work periods evening or overnight hours as needed to provide training or onboarding support for employees
Requirements
- Have experience in technical support, enablement, or a related field with a track record of developing talent.
- Are skilled at creating structured learning programs, technical documentation, and onboarding guides.
- Know how to mentor and coach junior engineers, balancing technical rigor with approachability.
- Understand the dynamics of scaling support organizations and can define frameworks for growth, progression, and excellence.
- Communicate clearly and effectively, both in writing and verbally, across technical and non-technical audiences.
- Are organized, proactive, and capable of managing multiple enablement initiatives simultaneously.
Benefits
- Health, dental, and vision coverage for you and your dependents
- Wellness and Commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible Paid Time Off Plan that we all actually use
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportenablementstructured learning programstechnical documentationonboarding guidesmentoringcoaching
Soft skills
communicationorganizationproactivityapproachabilitymanaging multiple initiatives
