Manager

• Guiding junior support engineers through their technical development and mentorship.
• Defining clear leveling frameworks and promotion paths to facilitate career growth within Lambda.
• Creating training material, including break/fix scenarios, troubleshooting guides, and playbooks.
• Designing and maintaining hiring and onboarding resources that set new hires up for success.
• Ensuring the support team delivers consistently at a high standard while growing their technical confidence.
• At times, work periods evening or overnight hours as needed to provide training or onboarding support for employees

Manager, Support Enablement

Manager, Change Management

Manager, PMO

Quality Manager

Physician Advisory Services Assistant Manager

Senior Manager, Customer Performance – Accountability