Customer Success Specialist, French, Spanish Speaking
Meltwater
Customer Success Specialist, Dutch and English Speaker
Laka
full-time
Posted on:
Location: 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Laka: founded 2017 to transform bicycle insurance by connecting cyclists into a collective that fairly shares costs
- Customer Experience (CX) sits at the heart of Laka and supports members when things go wrong
- Be first point of contact for general and claim-related enquiries
- Support customers and potential customers with product and service questions via web chat and email
- Help members file claims and guide through repair or replacement, coordinating with third parties (shops, manufacturers, distributors)
- Collaborate with CX teams across the UK and NL to provide a swift, seamless member experience
- Collate member feedback and produce actionable intelligence to support decision making across the business
- Work in squad-based projects with Marketing, Product, and Technology teams
Requirements
- Super strong empathy for cyclists and situations like theft, damage or injury while cycling
- Strong technical knowledge of bicycles and understanding of various cycling cultures
- Satisfaction from helping people through difficult situations and willingness to go the extra mile
- Enjoy learning, collaborating with teammates, and contributing to Laka's future
- Fast learner able to get up to speed with common tools (training provided)
- Excellent written communication in (native) Dutch & English; comfortable chatting with members
- Must currently have the right to work in the UK or the Netherlands; no visa sponsorship available
