Solutions Engineer – Higher Education
D2L
Technical Solutions Manager
Laivly
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the design, implementation, and optimization of enterprise client solutions
- Collaborate with Sales, Customer Success, and internal teams to analyze customer workflows
- Define and validate client-specific roadmaps, including clear objectives, success criteria, and measurable KPIs in partnership with Customer Success.
- Build and present strong business cases for proposed solutions, ensuring alignment with client objectives and stakeholder expectations
- Partner with Configuration and User Success teams to execute builds
- Maintain accurate project tracking, ensuring hours, milestones, and timelines are transparent across internal stakeholders
Requirements
- 3–5+ years of experience in customer solutions, technical account management, business analysis, or SaaS/AI consulting/implementation
- Proven success designing and delivering SaaS or AI-based solutions, with hands-on application of AI tools and workflows (including prompt engineering)
- Strong leadership mindset with the ability to make informed decisions quickly, prioritize client needs, and drive solutions under pressure
- Excellent interpersonal and communication skills, with a track record of clearly conveying complex challenges and solutions to clients and internal teams
- Highly organized with strong problem-solving skills, attention to detail, and the ability to manage multiple projects under tight deadlines
- Familiarity with pre-sales engagement and customer success strategies, with a strong business acumen
- Entrepreneurial and innovation-driven, with experience contributing to high-performance teams and driving change
- Fluency in English (written and spoken)
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS solutionsAI-based solutionsprompt engineeringbusiness analysistechnical account managementcustomer solutionsproject trackingKPI measurementworkflow analysissolution design
Soft skills
leadershipinterpersonal skillscommunication skillsproblem-solvingorganizational skillsattention to detaildecision-makingclient prioritizationinnovation-drivencollaboration
