Solutions Engineer – Higher Education

D2L

full-time

Posted on: 10/2/2025

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$65,000 - CA$100,000 per year

Job Level

Mid-LevelSenior

About the role

Become a hands-on expert in the Brightspace platform. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit.
Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.
Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require.
Provide feedback to product management teams regarding use cases and trends in the field.
Create technical documentation and materials as required for your prospects.
Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.
Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.
Engaging in proposal writing - review requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses.

Requirements

3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively.
Experience in a higher education institution in an edtech role will be advantageous.
Comfort with other learning management systems and other learning platforms that might integrate with the LMS.
Have a deep interest in education and educational technology including familiarity with technology ecosystem and the LMS.
Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders.
Be highly engaging in person and virtually.
Must have excellent writing and comprehension skills.
Be able to work remotely in a professional manner.
Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.
Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision.

Benefits

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Brightspacelearning management systemstechnical documentationneeds analysisproposal writingproduct demonstrationscustomizationseducational technologysales process supportarchitecture and deployment