Account Executive

• Own your territory and drive results: Exceed revenue targets by managing a full sales cycle—from prospecting to closing.
• Build pipeline: Make prospecting an integral part of your regular routine. Consistently add new prospects and maintain a healthy 12-month pipeline.
• Drive complex sales: Navigate a 12–18 month mid-market, SaaS sales cycles with multiple stakeholders.
• Collaborate cross-functionally: Develop positive relationships and work closely with Business Development, Marketing, Professional Services, Finance, Engineering, other departments and Channel Partners. Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process.
• Participate in proposals: Take an active role in the RFP process. Prepare written presentations, reports and price quotations. Participate in contract negotiations.
• Professional development and upskilling: Continuously improve your product knowledge and selling skills through self-learning, Revenue Enablement-hosted initiatives and other training opportunities. Be well informed about current industry trends and be able to talk intelligently about those trends in the context of your territory.
• Leverage CRM: Use Salesforce to track activities, manage pipeline, and report accurately.
• Partner engagement: Understand the D2L Partner relationships and how they relate to D2L sales.
• Represent D2L: Attend and participate in sales meetings, product seminars, conferences and trade shows.
• Travel: Travel up to 25%.

Senior Sales Executive, Higher Education

Support Engineer

• Analyze problem reports and determine their cause and solutions
• Act as an escalation point for client Subject Matter Experts
• Serve as the primary point of contact for client technical teams
• Offer world-class support experience for D2L Administrators
• Conduct thorough research and implement solutions using various technical documents
• Replicate, diagnose, and resolve technical problems using troubleshooting techniques
• Create, update, and resolve support cases within defined Service Level Objectives
• Improve product/tool design and functionality through software defect and feature enhancement reports
• Create support documentation including FAQs and Knowledge-based Articles
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time

Product Support Analyst

• Perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable
• Act as an escalation point for client Subject Matter Experts
• Interact with users facing technical issues via electronic communication (chat, phone, email, or case tracking system)
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users
• Create, update, and resolve support cases within defined Service Level Objectives
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
• Create Support documentation, including FAQs and Knowledge-based Articles
• Participate in collaborative troubleshooting sessions

Bilingual Product Support Analyst – Spanish/Brazilian Portuguese

• Set D2L’s global tax strategy to support long-term growth, operational scalability, and risk mitigation.
• Develop and maintain a comprehensive tax risk management framework and governance approach.
• Evaluate and advise on international expansion opportunities, including assessing permanent establishment risk, local tax exposure, and optimal go-to-market models, ensuring alignment with D2L’s desired international presence and risk profile.
• Advise the CFO, VP Finance, Legal, Sales on the tax implications of corporate strategy, global expansion, entity structuring, and other strategic initiatives.
• Oversee timely, accurate, and complete global tax filings (corporate income tax, indirect tax, cross-border withholding taxes, and other obligations).
• Own quarterly and annual tax provisions in accordance with IFRS, ensuring completeness, accuracy, and robust documentation.
• Act as senior point of contact for external auditors on tax matters.
• Lead global transfer pricing strategy, documentation, and implementation.
• Evaluate and structure intercompany agreements and transactions to ensure alignment with OECD and local rules.
• Identify tax planning opportunities that optimize D2L’s global effective tax rate and cash tax position.
• Oversee global tax audits, inquiries, and tax authority interactions.
• Develop audit defense strategies and risk mitigation approaches for complex matters.
• Support Sales, Legal, and Deal Desk on large/strategic customer contracts and global deal structures.
• Partner with Product and Finance on tax considerations for new products, billing models, and revenue streams.
• Collaborate with PnC on global mobility and incentive programs.
• Lead tax support for M&A and corporate development initiatives, including due diligence, evaluation of acquisition structures, identification of tax risks and opportunities, and oversight of tax integration activities post-acquisition.
• Lead, coach, and develop the global tax team, including manager, tax staff, and external consultants.
• Establish talent development plans, succession planning, and capability building for the tax function.
• Foster a culture of continuous improvement and operational excellence.
• Oversee tax-related internal controls, ensuring alignment with internal control frameworks and external reporting requirements.
• Drive tax technology enablement and process automation to increase accuracy and efficiency.

Director of Global Tax

Public Relations

• Develop and implement a comprehensive PR and communications strategy aligned with corporate goals.
• Serve as a trusted advisor to executive leadership on reputation management, crisis communications, and media relations.
• Oversee brand positioning and messaging to ensure consistency across earned, owned, and shared media.
• Build and maintain strong relationships with media outlets, journalists, and industry influencers.
• Drive proactive media outreach and secure high-impact coverage in top-tier publications.
• Manage press releases, media statements, and industry awards.
• Oversee executive speaking engagements and leadership presentation opportunities, with a particular focus on AI leadership.
• Develop and maintain crisis communication protocols.
• Act as spokesperson during critical situations and ensure timely, transparent communication.
• Coach executive leadership in crisis communications and rapid response situations.
• Recruit, mentor, and develop a high-performing PR and communications team.
• Manage budgets for PR campaigns, social media initiatives, and agency partnerships.

VP, Public Relations – Communications

Account Manager

• Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
• Proactively engage customers well before renewal dates to reinforce value delivered and address any concerns.
• Collaborate with internal teams to ensure smooth contract negotiations and compliance.
• Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs.
• Partner with Customer Success and Product teams to position additional solutions that drive measurable business outcomes.
• Develop proposals and close expansion deals that contribute to overall revenue growth.
• Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization.
• Create and execute engagement plans that include regular executive touchpoints and strategic discussions.
• Ensure every client attends at least one in-person client event annually to strengthen partnerships and foster collaboration.
• Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes.
• Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives.
• Document and track action items from QBRs to ensure accountability and follow-through.
• Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve.
• Align internal resources to support the customer’s success metrics and long-term strategic goals.
• Continuously update account strategies based on evolving customer needs and market conditions.
• Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators.
• Use data and insights to predict potential churn and implement proactive retention strategies.
• Report churn risk and mitigation plans to leadership on a regular cadence.
• Identify and assess risks that could impact customer satisfaction, retention, or revenue.
• Develop and execute risk mitigation plans, escalating issues when necessary.
• Act as the primary point of contact for resolving critical account challenges quickly and effectively.

Senior Sales Executive, Higher Education

Product Support Analyst

Bilingual Product Support Analyst – Spanish/Brazilian Portuguese

Director of Global Tax

VP, Public Relations – Communications

VP, Public Relations – Communications

Senior Account Manager, Higher Education