Legal Case Support Assistant
Laborde Earles Injury Lawyers
CloudMacOSVoIP
Legal Case Support Assistant
Laborde Earles Injury Lawyers
full-time
Posted on:
Origin: • 🇦🇷 Argentina
Visit company websiteJob Level
Junior
Tech Stack
CloudMacOSVoIP
About the role
- Finalize all onboarding documentation for new cases and initiate first steps of case setup to transition to case management teams
- Manage post-settlement and case-closing procedures: ensure insurance records are finalized, liens are resolved, client communication is completed, and files are properly closed
- Accountable for initial client communication (WRITTEN ONLY) and sending client welcome letter via Postrio with copy of signed contract
- Confirm prior representation status and handle referral documentation, notifications, and accounting
- Handle Client Disengagement/Termination: send Disengagement or Client Termination Letter and notify adjuster or new attorney as applicable
- If directed, send Lien Letter to Adjuster or new Attorney
- Post-closure: send Closed File Letter to client via POSTRIO and ensure all post-closure tasks complete
- Update Paralegal with task status every 7 days via case management software (Litify) Chatter
- Complete administrative and clerical tasks assigned by paralegals quickly, accurately, and on time; support firm growth and success
Requirements
- Fluent in English – excellent oral and written communication skills
- Bi-lingual (English/Spanish) is a plus
- Data entry and record keeping
- Attention to detail
- Ability to manage multiple follow-up tasks with accuracy and prioritization
- Multi-tasking across phone and email handling high volume / stress
- Confident and strong judgment
- Problem analysis and problem-solving
- Professionalism and confidentiality
- Willingness to perform any/all tasks as assigned by supervisor and/or firm leadership
- High school diploma or equivalent
- Familiarity with cloud-based systems
- Basic understanding of legal terminology and case types (motor vehicle accidents, premises liability, etc.)
- Proficient with Windows and/or macOS; basic troubleshooting/computer literacy
- Document management – Microsoft Office Suite (Word, Excel, Outlook) and Nitro PDF
- E-signature platforms (DocuSign)
- Case management systems (Litify or Salesforce) are a plus
- Softphone applications/dedicated business phones with call recording/monitoring
- VoIP systems (Zoom, Teams, Vonage, RingCentral)
- Knowledge of data privacy regulations / adherence to HIPAA (USA) or GDPR (outside of USA)
- 1-3 years customer service experience, preferably within legal, medical or insurance industries
- Ability to sit for prolonged periods and work on a computer
- Hardware/internet minimums: Intel Core i5 (10th Gen or newer) or AMD Ryzen 5 or Apple M series; 16GB RAM; Windows 11 or macOS 15; 1080p webcam; 100 Mbps download/upload
