Legal Case Support Assistant
Laborde Earles Injury Lawyers
CloudMacOSVoIP
Legal Case Support Assistant
Laborde Earles Injury Lawyers
full-time
Posted on:
Origin: • 🇲🇽 Mexico
Visit company websiteJob Level
Junior
Tech Stack
CloudMacOSVoIP
About the role
- Finalize onboarding documentation for new cases and initiate first steps of case setup to transition to case management teams
- Manage post-settlement and case-closing procedures: finalize insurance records, resolve liens, complete client communication, and close files
- Handle initial client communication (WRITTEN ONLY); send client welcome letter via Postrio with copy of signed contract; confirm prior representation
- Manage referral documentation, send referral notifications, and handle referral accounting
- Send Disengagement or Client Termination Letter to clients and notify adjusters or new attorneys as applicable; send lien letters when directed
- Execute post-closure process including sending Closed File Letter via POSTRIO
- Update paralegals with task status every 7 days via case management software (Litify) Chatter
- Support paralegals by completing assigned tasks quickly, accurately, and on time
- Perform administrative and clerical work, follow instructions carefully, and collaborate as part of a team
Requirements
- Fluent in English – excellent oral and written communication skills
- Bi-lingual (English/Spanish) is a plus
- Data entry and record keeping
- Attention to detail
- Ability to manage multiple follow-up tasks with accuracy and prioritization
- Multi-tasking across phone and email handling high volume / stress
- Confident and strong judgment
- Problem analysis and problem-solving
- Professionalism and confidentiality
- Willingness to perform any/all tasks as assigned by supervisor and/or firm leadership
- High school diploma or equivalent
- Familiarity with cloud-based systems
- Basic understanding of legal terminology and case types – motor vehicle accidents, premises liability, etc.
- Proficient with Windows and/or macOS with basic troubleshooting/computer literacy
- Document management – Microsoft Office Suite (Word, Excel, Outlook) and Nitro PDF
- E-signature platforms (DocuSign)
- Case management systems (CMS) – Litify or Salesforce are a plus
- Softphone applications/dedicated business phones with call recording/monitoring
- VoIP systems (Zoom, Teams, Vonage, RingCentral)
- Knowledge of data privacy regulations / adherence to HIPAA (USA) or GDPR (outside of USA)
- 1-3 years customer service experience, preferably within legal, medical or insurance industries
- Prolonged periods sitting at a desk and working on a computer
- Hardware/Internet: Intel Core i5 (10th Gen or newer) or AMD Ryzen 5 or Apple M series; 16GB RAM; Windows 11 or macOS 15 Sequoia; 1080p webcam; min 100 Mbps download/upload
