LABLIONS software & solutions GmbH

Sales

• Proactively acquire new customers and develop new markets within the agreed sales territory, which may include southern, eastern or northern Germany as well as Switzerland, Austria and the Benelux countries
• Manage and grow existing customer relationships through field-based account management
• Serve as the primary contact for top decision-makers at existing laboratory customers
• Conduct presentations, needs assessments and document existing workflows at new customers to further develop existing customer solutions
• Identify cross-selling and upselling opportunities within the existing customer portfolio
• Prepare quotes using standardized modules and manage projects under project-management conditions
• Monitor and analyze the market and attend conferences and trade shows to maintain customer relationships

Field Sales Representative – Regional Coverage, DACH

Full-stack Engineer

• You independently capture customer requirements and translate them into clear technical specifications
• You develop new features, components and solutions – from concept to final release
• You ensure high code quality through targeted bug fixes, maintenance and refactoring
• You work closely with other teams and actively contribute to agile development processes
• You develop customer-specific extensions and standard solutions for our LIMS system in the healthcare sector

Software Developer, Customizing

Customer Support

• Strategic management of our key accounts and oversight of the entire support operation
• Central responsibility for the most important customer relationships in close coordination with Support, Development, and Professional Services teams
• Build sustainable, partnership-based relationships at decision-maker level to ensure customer satisfaction and long-term retention
• Proactively identify risks, optimization opportunities, and growth potential within existing accounts
• Manage support operations, including assistance to the Support Team Lead
• Operational oversight of support activities, including prioritization of incoming support requests by urgency and business impact
• Analyze and monitor ticket volumes for key accounts and ensure consistent follow-up until resolution
• Lead escalation management: develop and implement robust solution strategies under time pressure
• Systematically identify and implement improvements in support and service processes
• Prepare meaningful reports and status updates for customers and management

Customer Service Manager

Software Engineer

• You independently develop new features, fix bugs, and work on innovative solutions for our product portfolio
• You actively shape the further development and optimization of our product [i/med] Web — with a focus on quality and user orientation
• You collaborate across departments with product management, support, and technical teams to continuously improve processes in laboratory software.

Field Sales Representative – Regional Coverage, DACH

Software Developer, Customizing

Customer Service Manager

Web Developer