Manager, Technical Support Engineering
L3Harris Technologies
full-time
Posted on:
Location Type: Office
Location: Rochester • New York • United States
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Tech Stack
About the role
- Manage a portfolio of complex technical support and depot-level repair programs at two service center locations.
- Leadership responsibility for managing several direct reports and departments.
- Ensure customer satisfaction, maintain customer communication, and provide overall management of the customer relationship.
- Manage the cost, schedule, and technical performance requirements of programs through all phases from inception to completion.
- Develop, manage, track, and report financial forecasts.
- Solve complex problems with significant business impact.
Requirements
- Bachelor’s Degree and minimum 9 years prior related experience.
- Graduate Degree with a minimum of 7 years of prior related experience.
- In lieu of a degree, minimum of 13 years of prior related experience.
- Active Secret level, US government security clearance.
- Experience managing programs within a DOD or Aerospace environment.
- Experience with systems integration, software, optical, and electro-mechanical systems.
- Experience leading teams and working with other teams, business units, and customers.
- Previous experience managing government contracts.
- Previous EO/IR experience highly desired.
- PMP or equivalent highly desired.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementsystems integrationsoftware systemsoptical systemselectro-mechanical systemsfinancial forecastingcost managementschedule managementtechnical performance managementproblem solving
Soft Skills
leadershipcustomer communicationcustomer relationship managementteam managementinterpersonal skillscollaborationorganizational skillscommunication skillsconflict resolutionstrategic thinking
Certifications
PMPUS government security clearance