Technical Support Specialist
L3Harris Technologies
full-time
Posted on:
Location Type: Office
Location: Rochester • New York • United States
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Salary
💰 $63,500 - $117,500 per year
About the role
- Collaborate with the Technical Assistance Center team to provide first line technical customer support
- Interact directly with customers through our customer service portal, email, and over the phone
- Assess the end user's technical challenges and determine the appropriate course of action
- Provide guidance and best practices on product maintenance, operation and application
- Acts as a technical liaison between the end user and internal business partners
- Provide end user product related feedback to relevant internal business partners
- Contribute to the growing technical knowledgebase leveraged in the department
- Responsible for identifying, supporting, and implementing process improvements within the department
- Ability to obtain a US Secret level clearance
Requirements
- Bachelor’s Degree and minimum 4 years of prior relevant technical support experience
- Graduate Degree and a minimum of 2 years of prior related technical support experience
- In lieu of a degree, minimum of 8 years of prior related technical support experience
- Experience with communications techniques, operations and maintenance of military HF, VHF & UHF systems
- Maintenance and Operation Experience with L3Harris VSAT terminal products
- Experience with Tactical Communications products a plus
- Experience in customer technical support
- Experience in Network Systems Administration, Wireless Networking, IT Support, including knowledge of networking router technologies
- Experience with Lean Six-Sigma continuous improvement projects
- Strong interpersonal, oral and written communication skills
- Able to analyze problems and strategize for better solutions
- Desired AAS/BS in Technology or equivalent military experience in relative technical areas.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
technical supportnetwork systems administrationwireless networkingIT supportcommunications techniquesmaintenance and operation of military HF systemsmaintenance and operation of military VHF systemsmaintenance and operation of military UHF systemsL3Harris VSAT terminal productsTactical Communications products
Soft Skills
interpersonal skillsoral communication skillswritten communication skillsproblem analysisstrategizing for solutionscollaborationcustomer interactionprocess improvement