L3Harris Technologies

Technical Support Engineering Specialist

L3Harris Technologies

full-time

Posted on:

Location Type: Office

Location: Cincinnati • Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Assembly

About the role

  • Provide second tier technical support and analysis to engineers, technicians, customers, and users
  • Maintain Failure Reporting and Corrective Action System (FRACAS) database and generate failure reports as needed
  • Diagnose, troubleshoot, repair, and debug complex electronic and electro/mechanical products and equipment, computer systems, and/or software
  • Report design, failure, reliability, and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes
  • Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented

Requirements

  • Bachelor's Degree and a minimum of 4 years of prior related experience
  • Graduate Degree and a minimum of 2 years of prior related experience
  • In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering
  • Must be able to obtain and maintain a US DoD Secret Security Clearance
  • Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling, and mechanical assembly
  • Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilloscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and related utilities and computer-controlled test equipment
  • Prior experience carrying out and creating complex technical solutions
  • Prior experience handling multiple projects
  • Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff
  • Prior experience working with both customers and program teams.
Benefits
  • Health insurance
  • 401(k) retirement plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportdiagnosetroubleshootrepairdebugsolderingwiringPCB handlingAC theoryDC theory
Soft Skills
communicationproblem-solvingproject managementteam collaborationuser-friendly presentation
Certifications
Bachelor's DegreeGraduate DegreeUS DoD Secret Security Clearance