Inside Sales Support Specialist – International
L3Harris Technologies
full-time
Posted on:
Location Type: Office
Location: Carlsbad • California • United States
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Salary
💰 $76,000 - $141,500 per year
Job Level
About the role
- Serve as the primary customer interface for international inbound quote requests and sales support inquiries
- Manage quote intake, scoping, configuration, and pricing for TDL price book items supporting international customers
- Ensure accurate tracking, prioritization, and documentation of requests within CRM
- Maintain data consistency across recurring, duplicate, and multi-region quote requests
- Coordinate with Contracts and Export Compliance to ensure quotes align with International Traffic in Arms / Export Administration Regulations (ITAR/EAR) and country-specific requirements
- Follow up on open and expired quotes to support opportunity conversion
- Identify and support upsell opportunities in coordination with International Sales
- Provide backup customer support for domestic account managers as required
- Act as a central point of contact for internal teams supporting international TDL customers
- Support demo pool coordination, help desk activities, and audit documentation related to international programs
- Develop and maintain working knowledge of TDL products, configurations, applications, and export considerations
Requirements
- Bachelor’s Degree with 0–3 years of related experience; OR in lieu of a degree, minimum of 4 years of prior related experience
- Entry-level to early-career candidate interested in a customer-facing international sales career path or a springboard into other exciting career paths
- Engineering, technical, or international business background preferred
- Experience with CRM systems
- Strong customer service and cross-cultural communication skills
- Ability to manage multiple requests across time zones with clear prioritization
- High attention to detail and commitment to data accuracy
- Comfortable working cross-functionally with Sales, Contracts, PM, Operations, and compliance
- Self-motivated, organized, and accountable.
Benefits
- health and disability insurance
- 401(k) match
- flexible spending accounts
- EAP
- education assistance
- parental leave
- paid time off
- company-paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data accuracyquote managementpricing configurationcustomer supportupsell identificationexport complianceITAREARCRM systemsinternational sales
Soft skills
customer servicecross-cultural communicationorganizational skillsself-motivationattention to detailaccountabilityprioritizationcoordinationteam collaborationtime management