KWS Group

Lead Customer Service, Logistics

KWS Group

full-time

Posted on:

Location Type: Hybrid

Location: Absdorf • Austria

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Salary

💰 €2,038 per month

Job Level

Senior

About the role

  • You will lead and develop the dispatch and customer service team
  • Closely coordinate with Sales, Production and international Logistics
  • Ensure on-time deliveries and optimal inventory levels
  • Proactively optimize and digitize the entire logistics and supply chain system
  • Define and implement targets, policies and processes for logistical operations
  • Coordinate between IT, Logistics and Sales
  • Responsible for all after-sales processes
  • Manage orders in Salesforce and SAP and promote synergies across different cultures
  • Maintain and optimize customer data in Salesforce

Requirements

  • Degree or several years of experience in Supply Chain, Logistics, Business Administration (BWL) or a comparable field
  • Experience in the agricultural sector or with the agricultural market is an advantage
  • Solid knowledge of logistics services, customer and sales support
  • Initial leadership experience desirable
  • Excellent stakeholder management skills
  • Proficient in SAP, Salesforce and common IT programs
  • Strong IT affinity
  • Very good German and English language skills
  • Driver's license (Class B) and willingness to travel (approx. 5–10% international)
Benefits
  • Flexible working hours with the option to work remotely
  • An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas
  • Work in an international, highly motivated and dynamic team with flat hierarchies
  • A culture that is actively lived, for example through an open and friendly working atmosphere
  • Support for individual professional and personal development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logisticssupply chain managementcustomer serviceinventory managementorder managementstakeholder managementleadership
Soft skills
communicationcoordinationoptimizationproactive problem solvingcultural sensitivity
Certifications
degree in Supply Chaindegree in Logisticsdegree in Business Administration