KWS Group

Lead Customer Service, Logistics

KWS Group

full-time

Posted on:

Location Type: Hybrid

Location: Absdorf • Austria

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Salary

💰 €2,038 per month

Job Level

Senior

About the role

  • You will lead and develop the dispatch and customer service team
  • Closely coordinate with Sales, Production and international Logistics
  • Ensure on-time deliveries and optimal inventory levels
  • Proactively optimize and digitize the entire logistics and supply chain system
  • Define and implement targets, policies and processes for logistical operations
  • Coordinate between IT, Logistics and Sales
  • Responsible for all after-sales processes
  • Manage orders in Salesforce and SAP and promote synergies across different cultures
  • Maintain and optimize customer data in Salesforce

Requirements

  • Degree or several years of experience in Supply Chain, Logistics, Business Administration (BWL) or a comparable field
  • Experience in the agricultural sector or with the agricultural market is an advantage
  • Solid knowledge of logistics services, customer and sales support
  • Initial leadership experience desirable
  • Excellent stakeholder management skills
  • Proficient in SAP, Salesforce and common IT programs
  • Strong IT affinity
  • Very good German and English language skills
  • Driver's license (Class B) and willingness to travel (approx. 5–10% international)
Benefits
  • Flexible working hours with the option to work remotely
  • An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas
  • Work in an international, highly motivated and dynamic team with flat hierarchies
  • A culture that is actively lived, for example through an open and friendly working atmosphere
  • Support for individual professional and personal development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticssupply chain managementcustomer serviceinventory managementorder managementstakeholder managementleadership
Soft Skills
communicationcoordinationoptimizationproactive problem solvingcultural sensitivity
Certifications
degree in Supply Chaindegree in Logisticsdegree in Business Administration